Nordstrom Garden State Plaza

Reviews

• JY

  JAMES YANG

  1 day ago
  5.0
  If you are shopping for baby products or strollers at Nordstrom, go to Maria and her team. She is truly the best. We bought our Silver Cross stroller from her two years ago, and when we recently visited Nordstrom again, she still remembered our names. That personal touch meant a lot to us. We later had an issue with Silver Cross customer service regarding our broken stroller, and it seemed like they were not going to replace it. Maria and her boss stepped in, advocated for us, and made it happen. We are so grateful for their professionalism, kindness, and willingness to go above and beyond. She is the reason we continue to trust Nordstrom for our family’s baby products and stroller purchases.
• KT

  Kitty Tude

  6 days ago
  5.0
  I had such an amazing experience at the Armani event at Nordstrom Garden State Plaza. I came in wanting to find my perfect Armani Luminous Silk Foundation shade, and Gina and Samuel matched me flawlessly. They also helped me choose a concealer that beautifully brightened under my eyes without looking heavy or overdone. What I loved most was that they went above and beyond just foundation matching. They took the time to show me a gorgeous soft everyday eye look, explained which deeper shade I could use to intensify the outer corners when I want more drama, and even showed me how to apply liner in a way that really made my eyes pop. The mascara was incredible — no clumping at all, just long, defined lashes. And the dewy liquid blush may have been my favorite discovery of the day. It gave the most natural radiant glow, like the color was coming from within my skin. Gina and Samuel were both so knowledgeable, patient, and genuinely kind. They made the entire experience feel luxurious, personalized, and fun. You can tell that they absolutely love what they do!
• RR

  Roxxy Rod

  Apr 24, 2026
  5.0
  What a wonderful experience we had with Ms. Danielle W. at the Parfums de Marly counter during our recent visit. Danielle provided exceptional customer service from the moment we approached the counter. She was friendly, approachable, and very patient as we explored different fragrance options together. What really stood out to us was her knowledge. She clearly understood the fragrances and explained the different notes in a way that was easy to understand, describing elements like rose and various fruity notes and how they develop over time. She took the time to answer all of our questions and offered honest suggestions based on what we liked, rather than simply trying to push a sale. Danielle made the experience enjoyable and relaxed for both of us, and she was truly a delight to talk with. Her professionalism, warmth, and genuine helpfulness made a big impression on us. We really appreciated the time she spent helping us at the Parfums de Marly counter, and we wanted to be sure her excellent service was recognized.
• SY

  Sunny Yoo

  Apr 24, 2026
  1.0
  I like shopping at Nordstrom (Paramus) because they provide great service along with products that feel worth the price. However, today I had a really terrible experience, and I don’t think I’ll go back there to buy expensive items again. This morning around 11 a.m., I went to the Eton store at Nordstrom to buy a birthday gift for my boyfriend. Eton is known as a high-end men’s clothing brand, and while choosing a $280 shirt, I clearly mentioned, “This is a birthday gift.” After I paid, the sales associate, Kumar, simply rolled the expensive shirt in thin paper and put it into a shopping bag. He seemed to have no understanding of the importance of gift presentation. When I asked, “This is for a birthday gift—don’t you have a box? Am I supposed to give a $280 shirt without one?” he then brought out a Nordstrom box from the side. However, the box was already crushed and damaged, with tape stuck all over it. He used that box and hastily tied a ribbon around it, but the presentation was so poor that even a $50 shirt wouldn’t be packaged that badly. To make matters worse, the ends of the ribbon were frayed. Because of this careless packaging, the $280 shirt ended up looking like something worth only $20. When I asked him to replace the damaged box and ribbon, he brought another box from somewhere, but it still looked cheap, and he once again wrapped it poorly with a frayed ribbon. Then he said, “If you don’t like it, you can go downstairs and have it wrapped there—but you’ll have to pay for it.” Is that really something a sales associate at a luxury brand in a high-end department store like Nordstrom should say? Has the store properly trained its staff? When you purchase a $280 shirt, you are not just paying for the product itself. The price includes production costs, overhead, profit, and, importantly, customer service. At that price point, basic gift packaging appropriate to the item should be provided. What I received today was, without exaggeration, the worst gift wrapping I have ever seen. This was meant to be a birthday gift for someone very important to me, and the experience has completely ruined my mood. At this point, I am seriously considering returning the item, and I don’t see myself spending this kind of money there again in the future.
• AP

  Ash Pao

  Apr 23, 2026
  2.0
  Went to Nordstrom specifically to try fragrances from Initio Parfums , mind games and Parfums de Marly. We were ready to buy but asked for samples first . standard when you’re spending $400–$500 on a fragrance. The associates refused, saying they “don’t offer samples” for Initio and that Parfums de Marly was “out,” despite bottles being on display. The whole interaction felt dismissive and unhelpful. We left and went to Bloomingdale’s in Wayne, where they immediately gave us samples, let us test properly, and we ended up purchasing not one, but two fragrances (including Parfums de Marly for him and he bought me one as well Byredo). Nordstrom Paramus lost an easy sale because of poor service. If you’re serious about buying, go somewhere that actually supports the process.