L.L.Bean

Reviews

• RH

  Robert Howland

  Jun 14, 2026
  2.0
  I didn't realize the store was 90% clothing. I thought it was more like REI but it is not. It has mostly clothing some shoes and a few pieces for camping. Staff were way too pushy trying to get me to sign up for a credit card. One actually followed me around the store and interrupted my wife and I to ask us to sign up.
• MS

  Maria Sal

  Jun 13, 2026
  4.0
  Big, spacious store, clean with helpful assistance
• DW

  Douglas Wagner

  May 24, 2026
  5.0
  My home away from home.
• RL

  Ryan Lawrence

  May 13, 2026
  1.0
  Don't bother trying to return items purchased prior to the 2018 policy change at this location. The employee at the customer service desk was ignorant of the old policy, gave completely wrong information ("we never had a lifetime return policy," "it only covered defects in craftsmanship for one year," etc.), refused to acknowledge the official policy text on the website, and was rather rude during the whole interaction. I suspect it might be the same male employee who has sparked complaints in other recent reviews. I was able to return the item with no issues via mail, but it's very annoying that I had to pay a return label fee and wait multiple weeks to get my replacement item just because a poorly trained employee was confidently incorrect and decided to go on an unwarranted power trip. I usually like to support physical stores, but I'll stick to online purchases instead of going back here. EDIT after the owner's response: the "lifetime policy" terminology is an issue of semantics; a quick Google search turns up several articles from the time of the policy change that do refer to the old policy as "lifetime," but regardless, I think we all understand the difference between the pre-2018 policy and the current one. The true issue is the employee's refusal to honor the publicly stated policy of the company and their rude, dismissive behavior while doing so. Again, I had no issues getting the exchange processed via mail, so I'm confident stating that the issue is with this Marlton location specifically.
• RM

  Renee Madole

  Apr 13, 2026
  1.0
  Since you have decided not to engage in helping the forest service provide services to Americans, you can forget about having my business. There will cone a time when you will pay for this political decision.

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