lululemon

Reviews

• AH

  Alexis Han

  Sep 28, 2026
  1.0
  Worst Lululemon in-store return experience I’ve had. I brought in a visor for a return—I had purchased two and decided to keep one. I chose this Hoboken location simply because it was conveniently on my way home. It had been raining in the NY/NJ area for two days and was very humid outside. I parked directly in front of the store and kept the visor under my jacket while walking in. It was not directly exposed to the rain and was definitely not wet. However, the staff member assisting me (a woman with blonde hair) refused to accept the return, claiming the visor was “wet” and therefore a damaged product that she could not resell. I explained that it had not been rained on, but she repeatedly insisted that it was damaged and told me her decision was final. I understand that stores have standards for returned merchandise, but the way this was handled was unnecessarily dismissive and rigid. I’ve shopped at Lululemon for years and have never received a response like this from a staff member. By far my worst experience at a Lululemon store.
• EZ

  Eve Z

  Sep 10, 2026
  2.0
  I came to this store because two bags I ordered online arrived with security tags still attached. Unfortunately, what should have been a very quick visit turned into an upsetting experience. I was waiting behind a couple who were being helped. Another customer came from behind me and moved directly in front of the register as the couple left. The cashier immediately started helping her. I spoke up and said that I had been waiting first. Instead of simply acknowledging the mix-up, the cashier argued with me and said she thought the other customer was there first because I had been standing behind the man who was being helped, while the other customer stood directly in front of her register. I explained multiple times that I had literally watched the other customer come from behind me and step ahead of me. There was also a camera directly above the area that could have easily verified what happened. What bothered me most was how quickly my account of what happened was dismissed and how defensive the interaction became when I advocated for myself. As an Asian woman, I experienced this as a racial microaggression. I should not have to aggressively prove that I was waiting in line just to receive service in the order I arrived. A manager eventually came over and removed the security tags and acknowledged that the situation was frustrating, but there was no apology or meaningful acknowledgment of how the situation was handled. The original mistake could have been resolved in seconds with, “Sorry, I didn’t realize you were next.” Instead, I had to repeatedly defend something I had directly witnessed. That is what made this experience unacceptable.
• AK

  Angela Khani

  Aug 25, 2026
  5.0
  I’m so thankful to have a Lululemon close by, especially with their wonderful and welcoming team. Angela, in particular, goes above and beyond. I always walk out feeling great and enjoy visiting to see what’s new.
• DS

  Diana Suero

  Aug 22, 2026
  5.0
  I always have an amazing experience at this Lululemon. Stephanie is incredible. She remembers my name, my style and even what I’ve bought before That’s something that really makes a difference. She makes the whole shopping experience feel personal and easy, almost like shopping with a friend. Isabel is great too, always so warm and helpful. Every visit here reminds me why great service matters. I’m so grateful for the care and attention they give.
• GG

  Gideon

  Aug 6, 2026
  5.0
  I stopped by the Hoboken Lululemon about 15 minutes before closing, hoping to exchange a few items that didn’t fit quite right. I was expecting no help and that i could not exchange my pants, but Corinne went above and beyond. She stayed over 20 minutes after closing so I could try on different pants, and granted an exchange for pants that fit. Malika was also so helpful with processing my store credit and made everything quick and easy. Both of them were incredibly kind, patient, and never made me feel rushed, even though they were staying late. Customer service like this is hard to come by these days... Thank you Corrine for making what i expected to be difficult (and turned away) to an awesome surprising experience... Will continue to shop at the Hoboken Lulu.

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