We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color…Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We’ve had your back for over 35 years, and we’re convinced there’s no better expert on our clothes than you, our customer.
I am writing a review for Aaron. He is so professional, friendly, and really knows how to provide excellent customer service. From the moment we entered the store, he welcomed us with his warm smile to help us with an exchange and being so knowledgeable about the items and store policy. We were so impressed and this is the first review I ever left for Jcrew but I had to because Aaron was such a pleasure to work with and he went above and beyond. He made our experience at the Jcrew Hackensack store such a memorable one! Thank you Aaron and Thank you Jcrew for hiring such great sales associate! He deserves recognition and kudos for doing such a great job!
CC
Cassy A Cid
Apr 18, 2026
5.0
I had such a pleasant experience shopping at J.Crew thanks to Terry. She was incredibly helpful, cheerful, and made the whole visit so enjoyable. I couldn’t find the red sweater I wanted in store, and she kindly helped me order it online right away.
She also helped me choose another great sweater and even shared helpful tips on how to properly wash and care for my cashmere sweaters, which I really appreciated. On top of that, she was so patient and kind with my son running around, which made the experience even more stress-free.
After a long day at work, it was such a relaxing and positive shopping experience. Thank you so much, Terry!
IP
Ileana Pereira
Dec 9, 2025
1.0
Lovely things in the store but unfortunately had an extremely unpleasant situation with a staff member there named Rose. She completely shoved me out of the way as I was browsing through some clothing without saying excuse me and was catering to one woman while ignoring me completely. I don’t care for constant attention in the store but it was apparent she was being discriminatory towards me. My boyfriend went to an open dressing room and I sat outside while waiting for him as he was trying on one shirt and the woman practically ran to me to tell me she was saving that dressing room for someone else in a rude manor. I explained to her he would be quick and out in just a moment and she gave me a look. I couldn’t believe it…
KF
Krysta Fisher
Dec 3, 2025
5.0
Absolutely loved my experience at this Jcrew! JCrew has always had high standards for their products, and I could those standards reflect in this store and the way the management leads it.
What are the J.Crew store hours at 390 Hackensack Ave, Hackensack NJ?
The J.Crew store is open Monday through Thursday from 10:00 AM to 7:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and is closed on Sundays.
Does the Hackensack J.Crew store offer in-store pickup service?
Yes, the J.Crew store offers in-store pickup services for your convenience.
What types of clothing does J.Crew at Riverside Hackensack sell?
J.Crew offers timeless and modern styles for women, men, and children including cashmere, coats, blazers, pants, and collaborates with other brands to bring creative fashion.
What payment options are accepted at J.Crew in Hackensack?
J.Crew accepts American Express, Discover, Mastercard, Visa, cash, Apple Pay, Android Pay, Samsung Pay, and debit cards.
Is the J.Crew Hackensack store accessible for customers using wheelchairs?
Yes, the store has a wheelchair accessible entrance for customers.
What nearby stores can I visit along with J.Crew at The Shops at Riverside?
Nearby stores include Cole Haan for shoes and fashion accessories, Brooks Brothers for men's and women's clothing, TALBOTS for women's clothing and accessories, Banana Republic, Coach, and Louis Vuitton among others.
Are there any beauty or spa services near the Riverside J.Crew?
Yes, nearby you can find The Fountain Spa and Threading Station, both offering hair salon and beauty services.
What are some shopping centers near the J.Crew store in Hackensack?
J.Crew is located in The Shops at Riverside, and nearby shopping centers include Riverside Square and The Webster.
Does J.Crew in Hackensack have a social media presence where I can learn more?
Yes, you can find J.Crew Riverside on Facebook at 'JCrewHackensackNJ553', on Instagram @jcrew, and on Twitter @jcrew.
How can I contact the J.Crew store in Hackensack for inquiries or support?
You can contact the store by phone at +1 201-489-5180 or email at store.553@jcrew.com.
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