Sunglass Hut

Reviews

• JC

  Jefferson Casanova

  Jun 29, 2026
  5.0
  You can find the best service right here! Many thanks to the advisor, Giovanna, for your assistance and for resolving my questions and issues; I will recommend you to my friends and family. I purchased Oakley Meta.
• MB

  Meg B

  Jun 28, 2026
  1.0
  I had a disappointing experience at this Sunglass Hut location, primarily because of one associate’s customer service. This wasn’t the first time. On an earlier visit, I returned a pair of sunglasses I had purchased from a Sunglass Hut outlet as a gift. The recipient didn’t want them, so I brought them here for a return, which is allowed under the company’s policy. Instead of simply processing it, the associate repeatedly tried to push me toward an exchange and seemed reluctant to complete the return. On my recent visit, I came to pick up an online order after receiving a pickup confirmation email four days earlier. The associate initially insisted my order hadn’t arrived without checking properly. Only after I asked her to check again did she find it. After opening the package, I decided to return one of the two pairs I had ordered online. The associate visibly changed her attitude once I requested the return. After the return was processed, I asked if she could dispose of the small cardboard shipping box since she had already offered me a shopping bag. She refused, saying, “We don’t have space for it in the store,” which I found unreasonable. Both experiences left me feeling that customers making returns are treated differently from those making purchases. Returns are part of the company’s policy, and customers shouldn’t feel unwelcome for using it. Because of these repeated experiences, I would not recommend this location. There are other Sunglass Hut stores that provide much better customer service.
• BD

  Brian D

  May 28, 2026
  1.0
  I came here to get my sunglasses adjusted that I had bought at a sunglass hut. They said they couldn’t and would need to replace both of the arms and would be $70 each arm. I went to a local optical store and they adjusted them perfectly in 2 minutes for free….
• EC

  Ernesto Castillo

  May 10, 2026
  5.0
  Great customer service and many glasses to choose from at a great price. Got a pair for my wife and myself.
• CV

  Christine Villa

  May 4, 2026
  5.0
  New location on level 1. The guy who helped me was very kind. This is actually the second time that he helped us. I bought Meta glasses 3 weeks ago from a different location, I did not like how it looked so I never wore it, I decided to exchange it to a different style so I went there again but they did not let me exchange it so I went to the one in Jersey Gardens. The associate did not hesitate to help me and he was very patient with me. Thank you.

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