Express

Reviews

• LC

  Lorena Crespo

  May 21, 2026
  1.0
  Very disappointed with my experience at Express. I tried to return items within the 30-day policy with the original receipt and tags attached, but the system processed the wrong refund amount and no one in the store could properly resolve it. I spent over an hour waiting and was told to contact customer service myself. After being a loyal customer for over 10 years, I expected much better service and professionalism.
• DM

  dee McF

  Apr 20, 2026
  1.0
  Bought a dress the day before and decided to return it the following day because it didn’t look appropriate for an event (unworn and with tags). This location required a supervisor quality control check —as if the $57 knit dress was a Gucci handbag. Noticed the day before, their customer service was also a bit off. Stand offish and unhelpful in checking whether there were additional sizes in the stock room . Suggest Express corporate office perform quality check of its stores’ customer service. Their chain of stores are already suffering in loss of revenue.
• TR

  tj rica

  Mar 17, 2026
  5.0
  Walked into the store today looking for a suit. I was greeted at the door by Rosie and Tamira, I told them I wasn’t exactly sure what I was looking for. Within 5 mins I had a new suit and went on my way. They were super knowledgeable, personable and kinda funny! Lol. Thank you!!
• OM

  Omar Mohaidat

  Dec 18, 2025
  1.0
  Bad service because of Mary. Rude behavior and zero customer service.
• SI

  Steve Çina

  Aug 28, 2022
  5.0
  I purchase a suit for a wedding on Sunday, I needed to exchange sizes but was not aware they were closed on Sunday. I live in Massachusetts and was traveling to Maryland for a wedding in 5 hours. I was fortunate enough to see Tim and D’asia working on their OFF day and they were so gracious enough to allow me to walk in and make a quick exchange. I am so appreciative of their service and helping a brother out even when they’re not working. This type of customer service is hard to find these days. Super grateful. You guys are awesome!! Saved the day. :)