ALO

Reviews

• WJ

  Weiya Jia

  May 8, 2026
  5.0
  Had low expectations because of the negative reviews. I usually shop online, but needed something for my upcoming trip next Monday, so I stopped by the store this morning. I was greeted with such a warm and energetic welcome from the lady at the door — it honestly brightened my morning. Sherrie (sorry if I spelled your name wrong!) at the fitting room was amazing as well, taking care of everyone and spreading so much positive energy. Feeling lucky to have this store in the neighborhood! Thank you alo team!
• KB

  kahleeka Barton

  Mar 5, 2026
  5.0
  Great Service with Victoria and Arslan!!
• MO

  Mafe Ortega

  Mar 3, 2026
  3.0
  Today I went to buy some sneakers for work. When I entered, there was a young woman at the entrance who wasn't kind enough to greet me. Other people were behind me, and she did greet them. Maybe because I looked very Hispanic, she didn't say hello to me. Then a guy named Jake came in (I hope that's how it's spelled). He was very kind and spoke to me in English, although he asked if I spoke Spanish and if I was comfortable with him speaking to me in Spanish, which I said yes to! He was very kind and made me feel welcome. I congratulate you for having employees like Jake. Again, when I was about to leave the store, I saw the blonde woman who hadn't greeted me, giving me a dirty look from somewhere in the store. I bought some sneakers; I hope they're worth it! Thanks again to Jake.
• KK

  kain kenzo

  Feb 10, 2026
  5.0
  I came in and got the absolute best service from Victoria C and Arslan. Thank you for the purchase!
• BB

  bruna batista

  Jan 18, 2026
  1.0
  Very disappointing experience from start to finish. After issues with an in-store pickup during the holidays, my order was cancelled and I was instructed to repurchase the same items in-store. When I returned only to exchange the size, the store refused due to a minor fold wrinkle and inspected the item publicly in front of other customers. I escalated the issue to customer care, and the only resolution offered was store credit. After this experience, I no longer feel comfortable doing business with this brand. This situation was handled with a complete lack of respect for the customer. Not the standard expected from a company that positions itself as premium.

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