ALO

Reviews

• MA

  Matthew Angamarca

  Jun 21, 2026
  5.0
  All employees are nice and welcoming. Victoria (the employee on duty) helped me pick out clothes for my girlfriend she was very patient and her recommendations were great.
• AA

  Anissa Arias-Cespedes

  Jun 19, 2026
  4.0
  Although I love some of the people in this store (Jack, Victoria, bri, faith:) , and I don’t want two employees attitudes to ruin the entire brand for me, I cannot get over the negative experience. Some people here are a ray of sunshine and some should not work in customer service.( Two particular employees I won’t name).For super expensive items that you have to hand wash and air dry or they will tear, I would expect better attitudes and customer service ! It will drive loyal customers away.
• JE

  Jenna Elbanna

  Jun 6, 2026
  5.0
  I absolutely love shopping at the Bridgewater Alo, and Tyler is the biggest reason why. She is genuinely the sweetest person and always goes above and beyond every single time I come in. Even though the Short Hills location is much closer to me, I choose to make the drive to Bridgewater because Tyler is there. She has helped me put together multiple outfits, find exactly what I need, and always makes the shopping experience so easy and enjoyable. She's incredibly helpful, patient, knowledgeable, and always greets everyone with such kindness. No matter what I'm looking for, I know I can count on her to help. Tyler is honestly the reason I keep coming back to this location. She consistently provides the best customer service and makes every visit feel personal. Bridgewater is lucky to have her, and she truly deserves recognition for how amazing she is!
• WJ

  Weiya Jia

  May 8, 2026
  5.0
  Had low expectations because of the negative reviews. I usually shop online, but needed something for my upcoming trip next Monday, so I stopped by the store this morning. I was greeted with such a warm and energetic welcome from the lady at the door — it honestly brightened my morning. Sherrie (sorry if I spelled your name wrong!) at the fitting room was amazing as well, taking care of everyone and spreading so much positive energy. Feeling lucky to have this store in the neighborhood! Thank you alo team!
• SS

  S

  Dec 24, 2025
  1.0
  Very disappointing experience. I purchased a hoodie, tried it on once at home, and it immediately left lint all over my undershirt. So I decided not to wear it anymore. The item was returned with tags attached, receipt in hand, and within the return window, yet the associate refused the return, claiming it was “worn.” That even trying on is considered worn. I had already confirmed with customer service that trying an item on at home is acceptable. When I asked the associate (who stated she was a manager) to call customer service to clarify, she refused and said she “didn’t have time.” After involving another manager, the return was processed as a so-called “one-time courtesy,” which was unnecessary and dismissive. For a brand at this price point, both the product quality and customer service were unacceptable. Poorly handled and poorly managed.

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