Movado Company Store

Reviews

• PP

  Pankaj Patel (PETER)

  Jun 28, 2026
  1.0
  I visited your Merrimack outlet around 5:30 PM. The manager was a woman, and there was one male worker. I picked out some watch and was ready to check out at about 5:50 PM. When I approached the counter, I was told they were closing. I said, “You close at 6, right?” She said, “No, 5:55.” I had chosen my items already. Another customer had also picked a watch. The male worker’s iPad died, and the manager said there wasn’t another one they’d closed everything. I explained I had been there before closing. She processed my checkout eventually but refused cash, saying they closed. I was surprised there were still minutes left. The manager then told me not to come back. Honestly, this is not how you run a business. Whether it’s corporate or independent, if no one follows up, the manager is ineffective. You need to pay attention. If independent, I hope they’ll take feedback seriously. If corporate, it feels like they don’t care because they have other revenue streams. Either way, service was poor. I hope someone will address it.
• JJ

  Jak J

  Feb 22, 2025
  5.0
  Hats off to the team at Movado companies store at Merrimack premium outlet : 🙏🙏🙏🙏🙏 Mrs. Tina, 🫡🫡 Mr. Feliciano , 🫡🫡 Mr. Brian 🫡🫡 🌟🌟🌟🌟🌟 for the customer service. 🌟🌟🌟🌟🌟 for after sales services. 🌟🌟🌟🌟🌟 for their selection of watches, and not to mention courteousness I’ve felt there. 🌟🌟🌟🌟🌟 in my overall experience since my wife loved the watch and so did my 2 niece. Went there to size the bracelet; I felt warm welcome from Awesome staff Tina, amazing customer service from Mr. Feliciano and admired Mr Brian’s incredible passion and knowledge on the watches. I made a purchase on my 3rd visit (I just browsed on my couple of visits) and I assure all prospective buyers: The team at Movado at Merrimack premium outlet will go above and beyond for customer satisfaction. I strongly recommend Movado company Store to all the prospective buyers. Great watches at affordable prices, don’t hesitate to ask for deals available lol
• AK

  Akshar Kakadiya

  Dec 21, 2024
  1.0
  Beware... Think before buying from this location.... So they dont know the policy of Movado or they dont want to follow thoir policy. I went to return an online purchase that I had and they said we cant take it return and full refund. We can only exchange as that is our policy. I told them that I have returned to another stores but they never had issue and also the movado website says that it is eligible for full refund but they didn't want to take it.
• ME

  mohamed erroummani

  Dec 3, 2024
  1.0
  Bad service, I recently bought a watch from the store and wanted them to adjust the wrist size for the watch as it was bigger than my wrist. I went on Monday to get it done the workers there told me they didn't know how to and told me to come back the next day so that the assistant manager and another person could fix the issue which was not the case the next day I went. Neither the assistant manager nor the other worker know how to fix the wrist size for a watch that is in their store. Worst part is there was no compensation for wasting my time twice in a row for a service supposedly free and I live far away and even tried sending me to another store which I would have to pay for a service originally free due to the workers not knowing how to fix the size of a wrist originally sold in their store and even broke the original one in the process which is very unprofessional considering the brand.

Frequently Asked Questions About Movado Company Store