Express

Reviews

• MQ

  Michele Quick

  May 28, 2026
  1.0
  Very disappointing experience. Not welcomed in, had to ask for a dressing room with all the clothing in my arms. Was never checked on. Went to look on my own for different sizes and was still not acknowledged. Left without any employee recognizing that I was ready to buy numerous items. The store was not busy. I will shop elsewhere.
• AW

  Auraelius Wrinn

  May 8, 2026
  4.0
  The price will knock you out of your pants, frankly. But "skinny and tall" are hard to find...
• BP

  Brandi Paul

  Apr 18, 2026
  5.0
  THE BEST customer service! My return didn’t initially process, but Ashley went out of her way to track down my returned item and resolve the issue with customer service. In the store, she was so friendly, and made me feel like a VIP. Great experience!
• RK

  Richard K

  Oct 17, 2020
  1.0
  I went to the store to exchange the shoes I got online because 1 pair is more loose than the other. When I walk, one of the shoe strap comes off. So I got to the cashier and nobody even acknowledge that I was there or tell me that I will be helped. There were 2 ladies there. A few minutes later I had to get their attention and ask them if I could exchange the shoes and I explained to them why. Then they were just looking at the shoes and saying there is nothing wrong with it so I explained to them again. And the pregnant lady who looks like a manager asked me what is going on and explained to her. Then they were just again, looking at the shoe and comparing the length and told me that there is nothing wrong with the shoe. 3 of the ladies now are staring at the shoe and looking at me like I was crazy. I explained again that it is not the length of the shoe it is the strap. so the manager asked the cashier to go and get me a new pair. And there faces looked like "ugh do I have to do this"?. When I got the new pair not only it was loose again it is also worn on the bottom. It seemed like it was tried on so many times in the store. So I told them that it was loose and looked at me again like I was just making it up. So I said I will get it myself and went ahead and tried 2 more and I found a better one that is more fitted than the 2 that I tried. Anyway they doesn't seem to be keen at helping me at all that I felt like it was my fault or I am crazy for coming and exchanging a perfectly looking shoe. This is my first time buying from Express online and the shoes were expensive and the quality is not even good for the price. A stitching is loose and there is a minute peel on the faux leather. I just really like the style of the shoe and couldn't find this style online. This would be my first and last time I would buy from Express or go to this store. In this mall I frequently shop at H&M, AE, VS and Hollister and the employees are always so nice and have a smile on their faces and they are happy to help. I am telling all my girlfriends, family and friends about my experience. I hope that Express team will get back to basics at treating every customer with patience, respect and as one customer that left a 1 star reviews for Express said, "THE EMPLOYEES ARE VERY RUDE and a smile at the very least goes a long way." - RK's wife

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