lululemon

Reviews

• RP

  Ryder Pittman

  Jun 2, 2026
  5.0
  Had a pant that I bought 10 months ago and I forgot about it, happened to be too small but they still swapped out sizes for me, they did not have to do that/ isn’t normal policy. Thank you!
• JH

  Jessi Hulbert

  Jan 14, 2026
  5.0
  We had an online order and in store staff made it real easy to refund the clothing that didn't fit and get my daughter into something that did great service!
• JD

  Joel Dryer

  Aug 11, 2025
  2.0
  We purchased a tank top from this store without a tag on 8/7/25. Unfortunately, it didn’t fit properly. Called and spoke with Anna on 8/10, she apologized and explained the whole lululemon policy but stated that if we brought it into the store, she would exchange it out. We drove thirty minutes one way to do an exchange to walk in the store with whom we encountered Cody the manager on site. Explained to him that we had talked on the phone. He stuck to the policy that he stated and was not willing to collaborate. Review is two stars due to lack of consistency with management and poor communication from one manager to the other.
• LS

  Leyna Saville

  Jun 29, 2023
  1.0
  I have always enjoyed my experience at our Lululemon in Ohio. The sales associates are always so welcoming and helpful. We walked in to the South Pointe location and no one asked us if we needed help. We received tons of eye contact, but no help and brushed off like we didn’t matter, I honestly felt judged. My daughter needed a size 0 and after having two associates walk by without any help, I walked over to someone in the fitting area. Took almost 10 minutes for help, unacceptable. Second, all the tags were wrong, by $10, and they made me feel like that was my problem. My sister waited for me near the register and the person who helped me had the audacity to roll her eyes in disgust as we walked away. I believe they need more training in customer service, especially with someone who had money to spend in their store.