Goodwill - Rockingham

Reviews

• LN

  Lucy Nash

  Aug 14, 2026
  5.0
  Got these boots brand new at Goodwill
• HC

  Holly's Collectibles

  Aug 4, 2026
  1.0
  Very disappointed!!! We love shopping at Goodwill all over the country. We drove an hour and half to get to this one….. don’t waste your time! Much more expensive than typical Goodwills and thrift stores. They spread everything out to make it look bigger. Clothes are mixed up. No organization. A lot of broken items. Bakery was a terrific idea though… Will not be back. We will stick with regular Goodwills.
• KJ

  Kya Jae

  Jul 16, 2026
  2.0
  Overpriced. It's more like a department store now with a restaurant in the front.
• CJ

  Carrie J.

  Jul 15, 2026
  5.0
  Large, has everything, including a book lounge and a coffee and pastry shop!
• TH

  Tina Harper

  Jun 18, 2026
  5.0
  I visited Goodwill this evening and witnessed a situation that could have easily become much worse, but the staff handled it with remarkable professionalism. As I approached the checkout line, a customer was having a disagreement with a manager regarding the price of some pool cues. The manager calmly explained that store policy does not allow prices to be changed after items have been placed on the sales floor. Despite the customer becoming increasingly upset, raising his voice, and making inappropriate comments, the manager remained polite, respectful, and composed throughout the entire interaction. The cashier also showed incredible patience and professionalism. Even after asking the customer several times to lower his voice, she remained calm and continued helping him respectfully. A few minutes later, the customer returned claiming he was owed money because he did not like the condition of the bills he had received. The same manager came back to the front, carefully recounted the money, verified everything, and politely provided different bills. Throughout the process, she reassured the cashier that she was doing a great job and continued treating the customer with kindness and respect. I was genuinely impressed by how both the manager and cashier handled such a difficult situation. Many people would have lost their patience, but they remained professional, courteous, and focused on providing good customer service. Thank you, Goodwill, for training your employees so well. The manager and cashier represented your organization with professionalism and grace, and they deserve recognition for how they handled a challenging customer interaction.