Sunglass Hut

Reviews

• AA

  Ann

  Jun 2, 2026
  1.0
  I was very disappointed with the customer service. The salesperson was not knowledgeable about how to adjust the sunglasses. They said they were supposed to be like that. My last 10 pairs from Sunglass Hut have not been liked that. I would not recommend.
• DL

  Donovan Loomis

  May 28, 2026
  1.0
  Do NOT shop here! I returned a pair of sunglasses to this store in November and since I purchased them with a gift card I had to be refunded with a gift card. They were “out of gift cards” in the store so they told me I would receive one in the mail… I never received it and over the course of the next several months I followed up with them multiple times, each time they acknowledged the delay and told me I would receive a response within a few days, but I never heard back until the next time I reached out to them. I finally asked the store for their district manager’s contact information. The first time they told me they “didn’t have it”, and the second time I spoke to the store manager and he said he “isn’t allowed to give it out” but that he was aware of my issue and was “working on it”. I asked him to please have his district manager reach out to me. He said he wasn’t going to do that but that he himself would follow up with me within 2 days. That was 6 days ago and of course, I haven’t heard back. Here I am, over 6 months later, having reached out to the store and their corporate office over 10 times always with a promise that I would receive a follow up which never happened, going through the merry go-round of customer service blaming it on the store and vise versa with no resolution. Meanwhile I’m out $180. I will never shop with them again and today I’m filing a complaint with the Consumer Protection Agency and BBB.
• SB

  Samantha Bowers

  Mar 22, 2026
  5.0
  I had a great experience today! I went in to have my ray ban lenses replaced- they offered me a new pair of the same sunglasses for 50% off instead (almost the same price as new lenses), plus the BOGO 40% off deal. I left with two new pairs of sunglasses for nearly half the price! Thanks yall!! Would definitely recommend!
• BD

  Beth Durr

  Jan 16, 2026
  5.0
  North Hills Store Manager Matthew was AMAZING to work with! I always buy my sunglasses from Sunglass Hut, but have never had the level of customer service I had from Matthew! I wanted to find something new after wearing the same style of Ray Bans for years. Not only did he listen and make it painless, but I walked out with 3 pairs. Not because he was pushing me, but because he actually cared and spent time with me. Thank you Matthew! I will now only shop at your location!
• SM

  Steven McConnehead

  Jun 6, 2024
  1.0
  WOW!!! Extremely hot 🔥 🥵. I attempted to shop but it was too hot to stay focus. I'm not sure how anyone could work in that environment.

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