ALO

Reviews

• AL

  Alayna L

  Aug 25, 2026
  1.0
  I placed an online order and went to exchange some items. I originally paid with a credit card. The cashier retuned my items to a GIFT CARD (without asking) and then used the gift card to purchase the new items, leaving me with the remaining balance on a gift card. When I questioned why I was getting a gift card, she claimed it was done on accident (which I don’t believe since there wasn’t even an apology). She then got help from someone who just continued to inform me that once it’s placed on a giftcard it can’t be reversed. I understand mistakes happen, but neither seemed apologetic. They both seemed annoyed that I was upset over this issue. I like Alo, but am disgusted by what seemed like a policy they are trained to use. Also, corporate can reverse the error.
• SC

  Shawn Cockerham

  Aug 18, 2026
  1.0
  Beyond disappointed with the service I received today. I had a pair of pants that I purchased 3 months ago with a gift card and the seem is unraveling at the waistband. I expect more from a $150 pair of pants. I just asked to replace and was denied because I didn’t have proof of purchase. Clearly they are ALO. If the company is going to charge that much and not stand by the quality of their products, I certainly won’t be purchasing from there again nor recommending them.
• KL

  K L

  Jul 6, 2026
  5.0
  Great store with nice associates! I was greeted at the door and asked by multiple workers if I was finding things ok. Would definitely visit again.
• JB

  Jaquon Brownridge

  Jun 13, 2026
  1.0
  This is my second negative experience with Daniel, who works in customer service. The first time I interacted with him, I was trying to look around and find what I needed, but the interaction felt rushed and unwelcoming. During my most recent visit, we were told they closed at 6 PM and were essentially pushed out as if our business didn’t matter. I understand businesses have closing times, but customer service is about how you communicate with people. Both experiences left me feeling like I was an inconvenience rather than a customer. I have photos from my visit, and I’m sharing this review because I hope management takes a closer look at how customers are being treated. A little professionalism and courtesy go a long way.
• RS

  Rebecca Sefter

  May 29, 2026
  5.0
  Bri is exactly the kind of employee you want greeting customers when they walk into a store. She’s kind, helpful, and has such a great eye for style. She made the shopping experience feel easy and genuinely enjoyable without ever being pushy. Alo is lucky to have someone who represents the brand so well.

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