ALO

Reviews

• LG

  Lexie Guo

  May 6, 2026
  1.0
  My husband blindly bought me a pair of shoes from the store as my birthday gift so I didn’t try them on before. After I received them, they were too big so we went back for exchange. However, half a size down still felt big but one size down felt small. They were just not comfortable so I wanted to return. They refused the return and said the shoes had a light scratch on the bottom and a light paint on the shoelaces. I said I only tried in my apartment for 30 seconds and never used outside but they implied I did the damages and asked for a return although the shoes came like that. I was unhappy so I decided to return the sweatshirt and the shorts that my husband bought at the same time although I liked them. They took the returns but threatened that they’ve marked my file so I can no longer return in the future. I don’t care because I will never shop here again. Very upset and surprised about their attitude and behavior. Do not shop here.
• MC

  Merrick Cranford

  Apr 23, 2026
  5.0
  Had a superb experience with Kendall, Joel, Kyleigh. They made it so easy for my eager three children to get the clothes they wanted. Would shop here again
• DD

  Desiree

  Mar 14, 2026
  5.0
  This was my first time going into ALO and I had the most amazing experience. I wasn’t expecting it because of all of the reviews and all the videos on TikTok that I see especially with me being a person of color. When I walked in, I was greeted and treated with the upmost respect. As well as the employees taking my things back to my dressing room and being so nice and respectful towards me. I also am a larger size and they all helped me with sizing and different things they felt would fit me great.
• AS

  Arianna Stith

  Feb 7, 2026
  1.0
  I was apprehensive about visiting Alo in North Hills, as I expected the experience to be similar to what I've encountered at the Lululemon there as well (old and new location). Being stared at, no acknowledged, and overall receiving a super customer service experience compared to other customers that were in the store. I still decided to give this location a chance, as I was interested in a pair of trousers and wanted to nail down my size. I planned on ordering the pants online anyway, but my experience earlier today only reaffirmed that. I walked in where there were not a lot of customers, but a lot of associates standing around. I wasn't immediately greeted when I walked in the store, as they spent a good while staring at my younger brother and I before acknowledging us. My younger brother had on Alo mind you, which would suggest that we're customers. Not that it really matters because the point is to attract more people to the brand I would hope, but I wanted to add that for context. I walked around and within a two minute span, I had two employees back to back ask if I needed help AFTER they stared at me long enough to make me uncomfortable. After declining politely since I knew what I was looking for, I continued on my search. I found the item I was looking for and proceeded to the dressing room. This didn't come before I caught an associate literally staring straight at me (despite there being customers right in front of her) long enough for me to feel someone staring. It wasn't a friendly stare in my opinion, and the associate only asked if I needed something AFTER I caught them staring. Even then, the associate asking really seemed out of obligation since I had already caught her staring. Anyway, I didn't let this stop me. I proceeded with my items to the fitting room area. The associate working the fitting area seemed nice enough, so she's probably the only positive in this experience. Once I was done in the fitting room, I walked to the rack that I retrieved the items from and was about to put them back. I've worked in retail, and I understand how frustrating putbacks can be. I wasn't putting them in the wrong place, and I even planned on organizing them by size on the rack. I was yelled at someone from ACROSS the store that they would put it back. Mind you, the hanger is maybe inches away from the rack. She literally yelled at me as I was hanging them there. Indicating to me that she literally had been watching me. It was embarrassing, and I felt extremely small. All for her to come over, and place them right where I was going to. I had no plans to purchase from the store because I knew there was online only items that I wanted as well, but I especially will never patronize this location again. Please read the other reviews and notice some of the same undertones, and you'll understand this isn't an isolated incident. It's really sad because Alo isn't anything special, neither is North Hills. I can afford to buy whatever I want, and I have the freedom to visit any store I want. Going forward though, I'll avoid this location just like I avoid the Lululemon there.
• BW

  Bri Walsh

  Jan 10, 2026
  5.0
  The staff are all helpful and attentive the entire time, and the store is incredibly clean and well organized!

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