Express

Reviews

• ME

  Michelle Ellison

  Jul 24, 2026
  1.0
  Went in yesterday with a friend while in town. I was in need of new work clothes and wanted to try them on while I was near a store since I don't have one near me. We picked out a few things and I got 2 sizes of everything since unsure of my size. I have ordered online and sometimes the same size fits perfectly and sometimes they do not. An associate came up ans asked if we would like her to put them in a dressing room for, we said thank you and handed her the items. I went to go look more and my friend tapped my shoulder and she was waiting on us. First instance of being rushed. Go to the dressing room and pick out what I want, maybes, and nopes and went back out. While looking this time same associate approach and ask if we would like her to take the things to the register. I declined ans said I was still deciding on some items. She said I could do that at the register. Being rushed number 2 and now I'm starting to get anxious and feel I'm being treated as if I'm a teenager who's just wasting time. We finish picking out what we want, I start to look thru everything to decide what I wanted to keep and calculate up prices. I told that to the cashier and put a couple things to the side and he starts ringing things up - rushed number 3 - told him I thought I had a coupon and tried to pull it up, he had already bagged everything and was just waiting on me. I gave up, paid and left to prevent my anxiety from getting any worse. Spent almost $500 and was rushed and treated as if we were wasting time or stealing. And I did have a coupon, it would've saved me about $75
• SR

  Sara Reeves

  Feb 8, 2019
  1.0
  Poor customer service! Nadia failed to tell me that the $20 sweater I exchanged was an exchange only, so when I purchased a $140 dress with $20 exchange credit it made my dress a “locked in exchange”. Here I am trying to return the dress and they are refusing to give me even store credit or a refund for the rest of my $120 I paid for the difference. If she had explained from the beginning that it would make my dress non refundable I would have purchased the dress separately. The manager then told me I had to shop around for $120 worth of merchandise (that would also not be returnable) that minute or take the dress with me. Absolutely no excuses here except YOUR employee failed to explain the policies on returns. Not my fault Nadia wasn’t trained properly.
• SL

  Shoshanah Long

  Jul 22, 2018
  5.0
  Love the Jean selections
• MW

  melissa wright

  Apr 30, 2018
  3.0
  Pretty cool place if you have time to shop, is kind of cluttered

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