Aerie

Reviews

• DM

  Diana M

  4 days ago
  1.0
  Dear Aerie Manager, I am writing to express my disappointment with the customer service my daughter and I experienced during our recent visit to your store. My daughter and I were shopping for pajamas when we noticed an item displayed on a mannequin. An associate at the front of the store informed us that the item was on clearance and should not have been there. Unfortunately, she did not seem knowledgeable about the merchandise available in the store. Shortly afterward, my daughter found the exact same pajamas neatly displayed among a full pile of items in the same print. We selected three pieces and proceeded to checkout, expecting a pleasant shopping experience. Instead, the cashier’s attitude was unprofessional, rude, and unhelpful when I asked a simple question. I was also charged more than expected, despite seeing the items advertised at a sale price online. Additionally, I was charged for a shopping bag without being asked whether I wanted one. What disappointed me most was the overall lack of courtesy, professionalism, and willingness to assist customers. As a mother shopping with my daughter, I found the experience particularly unpleasant. Unfortunately, the staff’s behavior left me feeling unwelcome as a customer. I have visited the Aerie store at SouthPark Mall, where the associates have been much kinder, more welcoming, and professional. This experience was a complete contrast and does not reflect the level of customer service I would expect from your brand. I intend to contact customer support tomorrow to discuss this matter further when I can speak privately without my daughter present. I believe customers deserve to be treated with respect, provided with accurate pricing, and offered helpful, courteous service. I hope you will take this feedback seriously and address these concerns with your team. I would appreciate an explanation regarding the pricing discrepancy and the unauthorized charge for the shopping bag, as well as information about how this situation will be resolved. Thank you for your time and attention. I look forward to hearing from you.
• EB

  Emma Baumann

  Jul 20, 2026
  5.0
  Lilly helped me exchange some items today, she was so awesome!! Shoutout Lilly ur killin it. Thanks again girl
• CC

  Casey Carnes

  May 19, 2025
  1.0
  The manager spent the entire 30 minutes we were in the store berating her employees and making accusations or talking crap about the ones who weren't there. She gave an attitude when we declined signing up for rewards, which she mentioned 3 times in our 90 second interaction. Employees were helpful and positive, but the energy in there is uncomfortable and dead because of the way its managed.
• RP

  Reese Payne

  Mar 28, 2022
  1.0
  I have been shopping at Aerie for a LONG time. My usual store knows me by name, but I was traveling today and decided to use my birthday coupon and get some much needed leggings (I get them once a year). I had dealt with a bunch of rude workers today and this lady was my final straw. I walked up to greet her and she just immediately asks for me number. I give it to her and inform her that I do have a coupon to use. I then start to ask a question and she interrupts me. I then continue my question and she just says no. Then she tells me it may be on the app. So I start to download the app, no one is in line so I try to move quickly. The lady then processed to check me out even though I informed her I was going to try to find my second coupon. The entire time she is just looking at me tapping her fingers onto the counter. I gave it thirty seconds before I said I do not want it and said goodbye. I have never felt so unwelcome in an Aerie store. I will not be returning here because of the lady wearing a light purple shirt and almond shaped nails with dark brown/ red hair. I did not have a good experience at all.

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