Monitech Ignition Interlock Systems

Reviews

• BK

  Brandy Kelly

  2 days ago
  1.0
  If this is a state requirement after a dwi conviction, they should atleast ensure that we are able to have our car repaired by a mechanic when issues arise or need serviced. I called every auto shop in Catawba county trying to get a head light assembly & HVAC replaced. I’ve spent months trying to find anyone to work on my car. After no luck, I was forced to take my Mustang to the Ford dealership for these repairs. I dropped my Mustang off at the Ford dealership service center, they filled out the mechanic forms and submitted them. Nobody from Monitech ever got back in contact with them. The Ford dealership actually had to contact Monitech. They called me and said that Monitech needed me to come sign a paper, I did so. Afterwards, The Ford dealership had to contact them, the next day, once again because they received no response after faxing the forms with my signature. After doing everything that they said was required by Ford and myself, whoever they spoke with through Monitech told them that it could be 4 to 5 days before they could get the code to bypass the interlock system. This is RIDICULOUS and I have come to understand why NOBODY was willing to work on my car besides a DEALERSHIP! So now, I’ve been without headlights for months (which is a necessity for night driving & I could have gotten a ticket for) but my car has been sitting at the ford dealership for a week, with no bypass code. The lack of communication between Monitech & auto shops is pathetic!!! There is no excuse for mechanics constantly having to reach out to this company because Monitech doesn’t contact them after receiving documents that THEY require before allowing a vehicle to be serviced!!!!!!!! Nevermind how much it’s going to cost me at a car dealership to have these repairs made. So far I’m at $2,500 & that’s not including labor. All the time they have spent doing computer work & making multiple phone calls (which Monitech leaves you on hold for 45 minutes to an hr) I could be charged for that as labor too. Lastly, I went to my appointment at the hickory office last Monday, before dropping my car off at Ford and waited 30 minutes after my appointment time for someone to come outside and tell the customers that the computer system was down and we would have to wait for another employee to get there before anything could be done. I ended up letting a lady go ahead of me once the employee got there because she was going to be late for work. Appointment time 8:00.. actual time of service 9:15am. I wasn’t even allowed to go inside or set up my next appointment date. They took my device and brought it back out with a paper showing they picked the time and date for me to come back. I set my appointments around my work schedule. I don’t set my work schedule around my appointments!!!!!! I would rather drive without a license than deal with this. It’s nothing but a scam and a money racket anyways. DO BETTER!
• YL

  Yanira Lopez

  Aug 13, 2026
  1.0
  Very disappointed with my experience at the Hickory location. I had an appointment scheduled for 8/13/26 at 5:30 PM. I drove about 30 minutes to get there and arrived right on time, only to find the doors locked and the lights off. I contacted customer service and was told that the Hickory location had notified them that they would be closed, but apparently that notification was only sent internally and customers were not notified. In fact I had received a reminder for my appointment on August 13th and nowhere in that reminder did it say the location would be closed. I explained to customer service that I needed another 5:30 PM appointment because I had recently started a new job and cannot leave work early. The only appointment they offered me was at 3:45 PM. I asked if they could make an exception since the closure was not my fault, and we even looked at different dates for a 5:30 PM appointment. I was told there was nothing they could do because the device would eventually lock me out after a certain date. I've never missed an appointment and have followed every step exactly as required. I was also only switched to Monitech because Alcolock stopped providing interlock devices. I work in customer service myself and when a mistake happens on our end we do everything we can to make it right for the customer. Unfortunately I did not feel that same level of customer care from Monitech. I drove 30 minutes to an appointment that I was never told had been canceled and I was left to deal with the consequences of their scheduling and communication failure. This experience has been extremely frustrating, especially because of the potential consequences an interlock appointment can have with the DMV. Based on this experience, I would not recommend Monitech. If you're considering using them, I would strongly encourage you to look at other options first.
• CL

  Corey Levesque

  Feb 5, 2024
  5.0
  Always a nice group of guys to deal with. At all the locations.
• SP

  scott pennington

  Aug 12, 2020
  5.0
  I am very pleased with the services I’ve received, the knowledgeable and courteous staff (David Jones) that work the Hickory, NC office, and the speediness of my appointments. Thank you!

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