JCPenney

Reviews

• JC

  Josie Braxton Cooper

  Jun 26, 2026
  2.0
  My last experience was not good with the Manager there Christy who assisted the cashier. It wasn't what she said. It was in the manner of how she responded in an uncaring thoughtless demeanor with a smirk on her face that I did not appreciate.. Ingrid and a couple of others are the only reason I really stop in to browse and purchase, but after today that will be no longer. Perhaps more training in Customer Service would benefit Christy. Even her look is not conducive for JCPenney's brand.
• CS

  carroll spencer

  Mar 16, 2026
  4.0
  One of the nicer JC Penny's I've been too especially since they all seem to be disappearing..the store was clean and well stocked..I liked the openness of this store..it was stocked but not crowded..the checkout was similar to Marshall's and I liked it..there was a long line but it moved quickly..
• DE

  David Evangelista

  Mar 3, 2026
  1.0
  When people are curious as to why department stores are dying, send them here. They will see lots of employees standing around gossiping with each other while the check-out line doesn’t move. With so many shopping options available, why go to a place where asking for help is an inconvenience?
• RL

  Reese Love

  Feb 21, 2026
  5.0
  I visited JCPenney on 1/14/26 and was checked out by Ms. Gloria, who was such a burst of light and provided amazing customer service. We purchased two sweaters because I wasn’t sure which one I would wear later, so I decided to get both. Ms. Gloria kindly reminded us to keep our receipt and use the same card if we needed to return anything. We came back on 1/21/26 to return the sweater I didn’t wear. Unfortunately, the first associate was a bit rude and said she couldn’t find our purchase because the card showing in the system looked different. Ms. Gloria stepped in and calmly explained that when you use tap to pay, the virtual card number may appear different from the physical card, but the return can still be processed using the receipt or original method of payment and she remembered us and explained to your co-worker u just have to hit return and it will return to the card automatically. Such a smart woman. She was incredibly patient and took the time to help the other associate understand the situation. We even contacted our bank and confirmed the transaction was on the same card. Thanks to Ms. Gloria’s professionalism, patience, and excellent customer service, everything was resolved smoothly. We are truly grateful she was there to help — she was awesome!
• CT

  Connie Taylor

  Feb 12, 2026
  4.0
  I thought prices were a bit on the high side

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