Express

Reviews

• JL

  Jessica LoEsco

  Aug 19, 2023
  1.0
  I love the store in general. Today I went to the Express retail store at Friendly Center in Greensboro, NC to make an in-store return from an online purchase around 11:30 am I was told by an employee that I was not able to make the return because I checked out as guest instead of member and she had no way of looking up the purchase. I showed her my purchase receipt of the online order, my email for pick up is ready, and my confirmation of my order being picked up and this was not accepted. I then completed the start return online option to get the return slip and when I provided that I was again told this was not allowed. It was the actual return slip for in store returns with my order number and barcode. I explained this is the process for in store returns according to the instructions and that I’ve checked out as guest multiple times. The employee just kept telling me there was nothing she could do and when she asked another male employee about the situation, he just said “you should be a member.” Needless to say, I left frustrated with not being able to make my return in the store. I did contact customer service chat and was told that the order should have been accepted as a return since it was under 60 days and I had a return slip. I don’t know why the staff didn’t complete the return since I followed the return instructions. Both staff members were unhelpful and condescending.
• PC

  Pat Cast

  May 5, 2021
  5.0
  I loved
• PH

  Phillip Harrell

  Jan 13, 2020
  5.0
  Loved my time shopping here, the two ladies working were great! They helped me find what I needed, now I can look fresh for my award ceremony Wednesday. Thank you team at express!

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