Aerie & OFFLINE

Reviews

• LA

  Lucy's adventures

  5 days ago
  1.0
  I had a really disappointing experience at this Aerie & Offline location. When I walked in, there were 2 staff members who completely ignored me. They were busy talking about family business and acted like I wasn't even there, like it was a self-checkout grocery store. I was in the store for over 30 minutes and no one asked if I needed help. Later, another customer walked in and was immediately greeted with a "welcome in." The same staff member who welcomed them eventually came over to ask if I needed anything, but by then I had been ignored for half an hour. The other staff seemed like they were just there to collect a paycheck. Customer service needs to be consistent for everyone who walks in.
• AS

  Ava Sadiq

  Oct 7, 2026
  5.0
  Katie was the BEST!!! Very friendly and sweet great customer service! Made my experience 10 times better. Thanks Katie for the great service and helping me!
• KW

  klo waddell

  Oct 4, 2026
  5.0
  love love love aerie!! the employees are also very helpful too :))
• AA

  Areen Alsarhan

  Sep 26, 2026
  1.0
  Incredibly rude employees! They are so rude and overall mean to customers!
• IP

  Isabella Pitt

  Sep 20, 2026
  5.0
  Hayley was super helpful & personable during my visit yesterday! When I told her I was making a return because I didn’t like the style, she made a great recommendation for a product more similar to what i wanted & told me the super flares i was looking for were online only now, but offered to order in for me so i wouldn’t have to pay for shipping. Other staff were welcoming & professional!