J.Crew

Reviews

• EK

  Eric Koehler

  Jun 5, 2026
  5.0
  It’s well documented how J. Crew has been on a corporate roller coaster for years, constantly changing strategy, leaving shoppers never knowing what to expect. But I must say that in June 2026, the quality and style were pleasantly surprising. Keep it up, please.
• KK

  K K

  May 27, 2026
  1.0
  The Southpoint Mall store NEVER fails to fail! I needed to return 3 pairs of pants - still in the package, in stock, and current - but missed the 30 day return window by a few days. The assistant manager, Brent, very rudely refused to credit my account, citing “policy,” and told me I’d have to call the help desk. The J Crew help desk was super helpful and took care of my issue immediately, apologizing for the local store’s refusal to help. They stated that the store could have easily made an exception and apologized for the fact that they would not. Rather than take my items back at the store (because of this person’s refusal to be helpful), I have to mail the items in. DO NOT waste your time in this store! The staff is unfriendly, uncooperative, and clearly uninterested in customer service. If I could give them zero stars, I would. Shop online instead!
• GA

  Gandla Akhil

  May 3, 2026
  1.0
  I had a very poor experience. The associate I dealt with was not considerate at all — he did not even attempt to process my return, and this was already a week in. He made no effort to communicate or resolve the issue
• DC

  David C

  Jun 19, 2025
  2.0
  As a loyal J.Crew customer for over a decade, it genuinely pains me to write this review. I've purchased dozens of J.Crew items over the years. sweaters, jackets, shirts and have always associated the brand with quality and professionalism. Unfortunately, what I experienced at the Southpoint Mall location on 6/18/25 was one of the worst customer service encounters I’ve ever had. When I approached the register with a shirt I planned to purchase, I was assisted by a staff member named Isabella. From the start, her demeanor was cold, rushed, and disconnected. No greeting. No warmth. Just robotic efficiency, and not in a good way. Still, I was in a good mood , ready to wrap up a successful mall trip. I made a simple comment: complimenting her sweater and asking what kind it was. I like sweaters and was genuinely curious, so that I may purchase one in the future. Her response? She abruptly ended the convo rudely, and immediately turned to the next customer. No eye contact and without any acknowledgement of me. It wasn’t just rude. It was dismissive. It felt like a microaggression ... as if she was silently saying: “You're not worth my time.” I wasn’t rude. I wasn’t inappropriate. I wasn’t lingering. Just a normal, friendly customer. And yet, I walked out feeling like I didn’t matter. That night, I replayed the moment in my head and realized just how unacceptable it was. So the next day, 6/19/25, I went back to return the shirt. I no longer wanted to support a store that made me feel that way. That said, the manager was kind, professional, and took the time to listen. She acknowledged my experience and processed the refund without issue. That interaction was a reminder of what customer service should feel like. Unfortunately, the damage was done. If Isabella is a reflection of how J.Crew is hiring and training its front-line staff, then something is clearly broken. No long time customer should walk out of a store feeling invisible, especially after spending money! I don't know if I’ll return to this location again. Right now, I have no plans to.
• MR

  Maureen Rafter

  May 21, 2025
  1.0
  I am consistently never greeted when I walk into this location. Additionally, they did not have a single women’s garment that was above a size 12 or L in store. I have never been to a J. Crew with such a limited size range.

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