Literally the worst customer service ever. No one wants to talk to you. Nobody wants you there, and trying to get any help is like pulling teeth. I never have any other issues at other locations. But this location. Stop hiring people if they don't wanna work there. If I could give zero stars, I would.
RQ
Rachael Quinn
Nov 10, 2023
1.0
I placed an order for pickup that said it would be ready within two hours. OVER two hours later, I went in to pick it up. The lady at the register pointed me over to a table and she said someone would assist me shortly. Nobody ever came. I went back to the register and another girl said she would help me. After rummaging through the different orders, she told me mine was not there. She went to check in the back and still could not find it. I showed her my confirmation email but she was EXTREMELY rude and explained that my order wasn’t ready. I told her I ordered over two hours ago but she began arguing with me saying that it would be another two hours because they were “busy,” which they were definitely not!!! I had a time constraint and could not wait at the mall for another two hours. Asking me to wait HOURS for a small order (two items) is insane. It should not be that hard to take two pairs of underwear, put them in a bag, and hand it to me.
What types of products does Aerie offer at the Durham location?
Aerie offers intimates, apparel, activewear, swimwear, bras, underwear, sleepwear, accessories, fragrance, and yoga pants at the Durham location.
What are the store hours for Aerie in Durham?
Aerie in Durham is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday and Saturday from 11:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Where is the Aerie store located in Durham?
Aerie is located at 6910 Fayetteville Road, Suite 2360, inside Streets At Southpoint in Durham, NC 27713.
Which payment methods are accepted at Aerie in Durham?
Aerie accepts American Express, Apple Pay, Cash, Discover, Mastercard, and Visa as payment options.
Does Aerie in Durham offer in-store pickup or delivery options?
Aerie offers in-store pickup and curbside pickup, but does not offer delivery.
If I'm visiting Aerie at Streets At Southpoint, what other stores can I visit nearby?
Nearby stores include Microsoft Store, Lovesac, Dolce & Diva, Buckle, Gymboree, Crazy 8, J.Jill, Athleta, Build-A-Bear Workshop, H&M, Tumi, and more.
Are there any dining options near Aerie at Streets At Southpoint?
Yes, nearby dining options include Cinnabon and Wingz American Grill where customers can grab a snack or meal before or after shopping.
Can I combine shopping at Aerie with visits to nearby children's stores?
Yes, children's clothing stores like Gymboree and Crazy 8 are nearby, making it convenient to shop for the whole family.
How can I find Aerie at Streets At Southpoint using social media?
You can follow Aerie's Durham location on Facebook at facebook.com/AerieDurhamNC and on Instagram and Twitter with the handle @aerie.
Does Aerie provide any fashion accessories or fragrance products?
Yes, Aerie offers fashion accessories and fragrance products along with their apparel and intimates.
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