Ray-Ban

Reviews

• RM

  Ryan Moloney

  Jun 14, 2026
  5.0
  Abby was super nice and helpful! Been shopping here for 5-6 years now
• JJ

  Jay

  May 28, 2026
  1.0
  I had a very disappointing experience at this Ray-Ban location regarding a return/refund. Before making my purchase, I specifically asked the manager about the return policy, but I was never informed that purchases over $250 are refunded by mailed check rather than back to the original payment method, with a 3–4 week processing time. When I returned to discuss the issue, the store manager Maleek (who was also my sales person) stated that it was “the responsibility of the customer to know the return policy” and that I should have checked the website myself. He also stated that it was “not his job” to explain the refund method when I asked about the policy prior to purchase. During the conversation, he told me “let’s not talk about old stuff” and simply process the check. My issue is less about the refund itself and more about the dismissive and unprofessional way the situation was handled. Important refund limitations should be clearly disclosed when a customer specifically asks before purchasing. Very disappointing experience for a premium brand.
• PC

  Philip Chang

  May 22, 2026
  5.0
  Great customer service. Needed replacement nose pads for prescription glasses that had come off. Abby was able to find replacement parts and provide them free of charge. Thank you so much!
• CM

  Caleb Moore

  Apr 18, 2026
  5.0
  Sarah was very insightful and helpful. Was in and out of the store within 5 mins!
• AB

  Ashok Bee

  Apr 1, 2026
  5.0
  Would like Ray-Ban to improvize with the meta technical support and any replacements, if there are issues with devices. Since RayBan started manufacturing technical gadgets, they need to own some responsibility in sorting out technical difficulties on devices. Should not ask customers to contact meta.

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