Ralph Lauren

Reviews

• SS

  Scott

  5 days ago
  2.0
  Disappointing Experience at Ralph Lauren Charlotte I’ve been a loyal Ralph Lauren customer and enthusiast for decades, which made my recent visit to the Charlotte store particularly disappointing. The level of disengagement among the staff was remarkable, especially for a brand that prides itself on its heritage, attention to detail, and premium customer experience. During my visit, the manager appeared more concerned with sorting out lunch plans than engaging with customers. Other associates seemed equally uninterested, including one who was preoccupied with their phone and couldn’t be bothered to look up and offer a simple greeting. I wasn’t dressed head to toe in Purple Label, nor should that matter. I was, however, wearing Ralph Lauren merchandise, which made the complete lack of acknowledgment all the more disappointing. What struck me most wasn’t a lack of attentive service, but the absence of even the most basic hospitality. A greeting, a smile, or a simple acknowledgment goes a long way. Ralph Lauren has spent decades building a brand around timeless style, quality, and a certain standard of experience. Unfortunately, none of that was reflected in this visit. A beautiful brand deserves a better representation on the sales floor.
• RH

  Ryan Hall

  Aug 26, 2026
  5.0
  Lauren and Heron were amazing! They helped me get a last minute tailored linen suit in less than a day. Great team, highly recommend.
• JJ

  Jessica

  Aug 20, 2026
  1.0
  I had a very disappointing interaction with one of the sales people, Mary. I came in looking for a few basics for myself and a few pieces for my child’s school uniform. I peeked around for a few minutes and then wandered when I could not find what I was looking for. I headed towards men and was kind of looking around when Mary appeared behind me and I asked her if there was another level to the store. She was so affronted by my question, rolled her eyes and very sharply said no. I didn’t mean to offend, I have been to several other RL stores and they have multiple stories. I was taken aback and then said thank you and then I turned back around and said I was sorry and she just turned around and gave me a look. I don’t get it. As I walked in I noticed a balcony above and thought there may have been another level. Anyway, I just thought it should be noted. I understand we all have bad days and you never know what someone else is going through but she should have been able to answer me simply and kindly.
• AA

  Anthony Anthony

  Mar 19, 2026
  5.0
  If I could give this place six stars, I would. The Ralph Lauren store in Charlotte is everything the brand is supposed to represent—timeless, refined, and executed at an incredibly high level. From the moment you walk in, it feels less like a retail store and more like stepping into a perfectly curated lifestyle. The atmosphere is polished without being pretentious, and every detail—from the lighting to the merchandising—reflects that classic Ralph Lauren elegance. I’ve purchased multiple made-to-measure tuxedos here, along with a range of other pieces, and the experience has been consistently exceptional. The craftsmanship and fit are outstanding, but what truly sets this store apart is the people. Brittani, in particular, deserves recognition. She is phenomenal. Her eye for style, attention to detail, and ability to understand exactly what you’re looking for (even when you don’t fully know yourself yet) is on another level. She makes the entire process seamless and genuinely enjoyable. You never feel rushed—only guided by someone who clearly takes pride in delivering a first-class experience. And it’s not just Brittani—the entire team operates at that same level. Professional, knowledgeable, and effortlessly classy. They treat you like a valued client, not just a transaction. If you’re looking for elevated, classic style and an experience to match, this is the place. Whether it’s made-to-measure formalwear or everyday pieces, you will not be disappointed. Absolute top-tier service.
• MI

  Moore Irene

  Oct 29, 2023
  5.0
  Store has amazing product and knowledgeable staff!!

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