Nordstrom SouthPark

Reviews

• MG

  Maddi Guggenberger

  Sep 28, 2026
  5.0
  Yesterday I went to buy a beauty product and had a great experience. Normally I would not post but the person who helped me was very good. Her name was Cheryl and she knew the about the product I can in for which was a lip gloss that her company station did not sell. She made the checkout process very easy and was accommodating. Next time I need anything makeup related I will go to her and hope you do too!
• JG

  Jon Gonzalez

  Sep 28, 2026
  1.0
  I have been shopping at Nordstrom for a long time. I stopped in earlier this month to get some dress shirts and dress pants. Devante D helped me out and after finding out my shirt size was a bit big, I told him I wanted the trim fit. He assured me that the 2 shirts picked out would come in that size. A week later I went to pick up my fitted pants and shirt and when I got home I realized the shirts were a wrong size. My brother and I went to return the shirts yesterday and the clerk Teri said they can not be refunded because they have been tailored. How would that be my fault after I was specifically told that they would be ordered to my fit. Teri was super rude and asked to speak to the manager. She said that she left the manager a note and that they were not in till 5pm! I never received a call from the manager. I work in customer service and would never treat my clients that way. Very unprofessional!
• NK

  Natalia Kofman

  Sep 23, 2026
  1.0
  Absolutely the worst shopping experience I’ve ever had. Be careful—do not pay cash at this store if the item is not in stock. We purchased a jacket in the store and paid in cash. Unfortunately, they didn’t have our size in stock, so we were told they could ship it to our home for free within a week. A couple of weeks later, we called the store to find out where our jacket was. We were told that the courier had supposedly attempted delivery, but the order status showed that the jacket had been returned to the warehouse. We later found out that there had been an error on the order and that they had entered a completely nonexistent address. How does something like that even happen? Even worse, no one ever contacted us to let us know there was a problem. We asked them to ship the jacket to us again, but were then told that we would have to pay for shipping this time, even though our receipt clearly stated that shipping was free. Absolutely zero customer service. Naturally, we refused and asked for a refund. And that’s when the real nightmare began. For the next two weeks, we tried to get our money back. We spent an unbelievable amount of time and energy dealing with this. We called the store practically every day, and every time we got a different story. One employee told us the money would be refunded to a gift card that would be sent by email. Another told us that the money had “been stolen” and that they were trying to figure out where it went. How is any of this supposed to be our problem? Eventually, I had to drive to the store in person to get this resolved. Thankfully, there was one manager who actually took the time to look into the situation and finally got our money refunded. I truly appreciate her help. However, even though the issue was eventually resolved, I am extremely unhappy with the overall experience. The amount of time we had to waste was ridiculous: two hours at the store, the drive there and back, plus two weeks of phone calls with different customer service representatives and managers. Aside from the manager who helped me in the store, I honestly felt that the people we spoke with on the phone were completely unhelpful. No one seemed to know what was going on, and every conversation just created more confusion. I still don’t know how or where our money disappeared or why this situation happened in the first place. But one thing is certain: I will never shop with this brand again.
• JI

  John Whitney III

  Sep 18, 2026
  5.0
  Nordstrom is one of the best starting points for anyone looking to learn about - or invest in - higher‑end clothing. The team doesn’t just sell luxury goods; they teach you how to use them, preserve them, & “develop your palate” over time. I recently picked up a pair of Christian Louboutin boots, & the team guided me through everything: how to break them in properly, why shoe trees matter, & which cleaning kits to use if you’re wearing them all day. They reminded me of a lesson I wish I had learned earlier: the purchase price is only the beginning of the investment. If you decide to invest in something, learn how to preserve it. I also grabbed a pair of athletic sneakers, & the team made an observation that genuinely made me smarter: with heavy wear, insoles fail long before outsoles. They recommended SuperFeet inserts, explaining that spending an extra $50 on high‑quality insoles for a $100 pair of shoes can extend its life from one year to two or three. That single insight has saved me real money over time. Nordstrom is the perfect place to “acquire the taste” for luxury goods. The inventory is wide, the guidance is thoughtful, & the team treats style as a skill you build - not as a status symbol you buy. Awesome store.
• EF

  Emily Fogle

  Sep 16, 2026
  5.0
  My family has always loved this Nordstrom, but Amir truly made our last visit so special. We brought in our 1 year old daughter to get her first pair of shoes and he was so friendly, helpful, and personable. He gave her a balloon, stuffed animal, and took a Polaroid photo of us to take home as a keepsake. He truly made our experience so special as parents and was great with our daughter. We can't thank him enough. Next time you're shopping for kids shoes, ask for Amir!

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