BOSS Store - Charlotte

Reviews

• YS

  Yana Senchuk

  May 13, 2026
  5.0
  Had an amazing experience at the Boss store thanks to Dasha! She truly went above and beyond to help my fiancé and me pick out the perfect dress shirt and jacket. Her service was exceptional, making the entire experience feel easy and enjoyable, offering thoughtful recommendations and making sure everything fit perfectly. Dasha was so accommodating throughout the process and genuinely cared about helping us find the right look. It’s rare to come across someone so kind, professional, and dedicated to customer service. Highly recommend this store, if you’re looking for a great shopping experience!
• RB

  Ronnie Burke

  Apr 26, 2026
  5.0
  Sad to see some of the negative reviews from the past about this location. However, I know personally that this store is under great leadership with Dascha(sorry in advance if I misspelled your name, that’s what I get for not asking for your new business card) In any event, she was outstanding at the Boss outlet store, so I know she’ll do a fantastic job in the South Park location. Jonathan is just as helpful as well. Both of them offered attire solutions for me to consider so they are both on top of their games. Forget about all the past negative reviews. Dascha helped me source a handsome colored Hugo Boss tux recently by helping me get the purchase shipped from a Georgia location store to here in Charlotte. Our store here didn’t have my size but she made it happen in Georgia, so that spoke volumes to me as a customer. As long as you treat them both with respect and be courteous with them, they will both go above and beyond to make sure you’re happy with your purchases. Thank you both for your service and professionalism.
• DB

  Daniel B

  Apr 24, 2026
  5.0
  Quedamos encantados con el trato humano. La manager Dasha y una joven Juju nos atendieron y asesoraron de una forma excelente.
• JT

  Johnny Tren

  Apr 12, 2026
  5.0
  i had an excellent experience woth the staff, chris and the manager answered all my questions and treated me so well, i cannot wait to shop again!!!
• TS

  Tej Savjani

  Jan 3, 2026
  1.0
  One of the worst retail experiences I’ve ever had. I dealt directly with the store manager, which makes this even more unacceptable. On December 13, I paid in-store for an item that was not available. I was told it would be ordered and shipped to my home. Ten days later, nothing arrived. When I went back to the store on December 23, I was shocked to learn the item was never ordered at all—I was charged, given a receipt, and completely forgotten. The manager then promised she would source the item from another store and either ship it to me or have it ready for pickup. None of that happened. Follow-up calls led nowhere, no proactive updates were provided, and I had to repeatedly push just to get basic information. Eventually, it became clear that nothing was being managed, so I canceled the order and requested a refund. This was meant to be a birthday gift from my wife. I never received it. At the same time, I attempted to return an item purchased online. Despite BOSS clearly stating online purchases can be returned in-store, the manager refused to process the return properly. She took the item, claimed she would ship it using my label, provided no receipt or confirmation, and accepted zero responsibility. Weeks later, the return still shows no tracking updates. When I returned to the store to resolve this, the manager flatly refused to help, refused responsibility, and behaved as if she personally owned the brand and was doing me a favor by engaging at all. She ultimately walked away from the conversation. This is not a customer service issue—it is outright incompetence and unacceptable behavior from a store manager. No ownership, no accountability, no professionalism. Completely unacceptable for a brand at this price point.

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