Top Shelf Botanicals Dispensary Great Falls MT

Reviews

• TJ

  Theona Jackson

  Sep 28, 2026
  1.0
  ⭐ 1 STAR My boyfriend is the one who purchases here, but I regularly come in with him, and there seems to be an issue nearly every single time. The skinny girl who works there has consistently been rude, dismissive, and incredibly unpleasant to deal with. I don’t know if we somehow manage to catch her on a bad day every single time we walk through the door, or if this is simply how she treats customers, but at this point it has become a pattern. Based on our experiences with her, she doesn’t seem to know a damn thing about weed or the products she’s selling. In contrast, the other girl who works there, who is a little taller and heavier set, has fantastic customer service skills. She has always been helpful and pleasant to deal with. Pricing has repeatedly been an issue. We’ve been given conflicting information about prices, and receipts are not provided when requested. That creates another problem with their rewards program. We are supposed to be earning points with purchases, yet the points we expect to have frequently don’t seem to be there. How exactly is a customer supposed to verify their purchases, what they were charged, or how many points they earned when they aren’t even provided a receipt? When we’ve questioned these things, instead of getting a clear explanation, our interactions with the skinny girl have been argumentative and rude. Customer service shouldn’t turn into a confrontation simply because someone asks what they’re being charged or where their rewards points went. Unfortunately, the product quality hasn’t been any better. We’ve tried their flower, vapes, edibles, and pre-rolls and have been extremely disappointed. We’ve actually had pre-rolls with holes in the paper, and others burn straight down one side instead of burning evenly. That’s not something I expect from a professionally sold pre-roll. The flower has been some of the worst we’ve tried, the vapes have been disappointing, and the edibles haven’t impressed us either. The combination of poor product quality, inconsistent pricing information, rewards points that don’t seem to be credited properly, lack of receipts, and consistently terrible customer service from one particular employee has made Top Shelf a place we have no desire to continue doing business with. Every time we go in, the shop seems practically empty. After our repeated experiences there, I can understand why. There are plenty of dispensaries to choose from. Customers shouldn’t have to argue over prices, wonder where their rewards points went, receive poorly made pre-rolls, or deal with an employee who acts irritated simply because they’re asking legitimate questions about their purchase.
• MV

  Megan Volf

  Aug 21, 2026
  5.0
  Great selection and customer service!!
• MB

  Maleki Bender

  Aug 8, 2026
  5.0
  They were kinda an vey welcome on my arrival to get new products as well as good knowledge upon picking and buying my today new products.
• MG

  Max Gonzalez

  Aug 4, 2026
  5.0
  Great prices, super friendly bud tender!
• JM

  Jessica Mellon

  Jul 4, 2026
  5.0
  Love