Sportsman's Warehouse

Reviews

• DC

  Donald Carr

  Apr 21, 2026
  1.0
  Customer service is terrible. I returned an item once and the person at the counter said she could not return it without a receipt. I asked if she could look it up using my card or membership # and she said no. I left the store and came back an hour later, got a different employee and when I said I don't have my receipt, he said, "no problem. I can look it up with your credit card." So, clearly the first person just had a nasty attitude. On another occasion I tried to return a bugle tube 4 hours after I purchased it because I found my old one. The call was never taken out of the package. She said returns were not allowed on mouth calls. I get that, but this was never taken out of the package and it was not a package that could be resealed after opening. I also had a friend go in there the night before opening day because he lost his antelope tag. He was told that they cannot reprint lost tags. We were hunting the next morning and so he called me. I told him to go down to Bob Wards and the first person that greeted him when he walked in the door printed a replacement tag for him. On yet another occasion I went to the gun counter to look at some handguns. I was the only customer there. There were 5-6 employees standing at the other end of the counter having a non-business chat. I stood there for several minutes leaning on the counter with my eyes on them and my posture facing them. A couple of them turned and looked at me but no one offered any help. They just went back to their conversation. I finally asked if I could look at a gun and one of them said he could show it to me, but he made me wait another minute while they finished their conversation. I went down to Bob Wards and bought a handgun. Sportsman's just seems to have a bad attitude. I will only shop there if no other options are available and I need it that day. I will go to Bob Wards, Murdoch's or even Walmart, before I will shop here. I keep hoping they will improve their service and policies, but it's been like this for several years now.
• DR

  D Run

  Apr 6, 2026
  1.0
  First and Last purchase at this location. Walked up to the counter for assistance, got blatantly ignored. Another customer walks up and they immediately help them. This guy just rambles and talks for 10 minutes, while multiple employees "help" him and ignore. Guy buys NOTHING. Finally.he leaves, and they still won't even make eye contact with me. And they instead help ANOTHER customer that just walked up. This guy also buys NOTHING. I was ready for a purchase right then and there. One of the employee tries to get away and I literally had to grab him as he tried to not help me. If I didn't need the item today, I never would have given this location and their horrible employees any of my money. And I won't ever again.
• ML

  Marcus Leach

  Apr 3, 2026
  2.0
  This place is frustrating. The staff are friendly, but everything else makes it hard to shop here. The website regularly shows items as in stock when they aren’t, and calling ahead is pointless because no one answers. I’ve made the trip twice based on bad information and won’t be doing it again.
• CA

  Chase Anders

  Apr 2, 2026
  1.0
  Avoid if in Bozeman. This is hands down the worst Sporting goods store not only in Bozeman, but most likely in the State. Horrible customer service. They always have mismarked prices. They charge you more than what is listed, they then make the customer walk back and get a picture of the label, and then wait for a manager to override the price. Additionally, their inventory is always off. It will say it is "in stock at store" when checking online, and then you get to the store, they don't have it. The employees just laugh it off and say "yeah its not accurate what it says online". Best to try Bob Wards or Murdochs if in Bozeman. Hopefully Sportsmans will shutdown and we can get a proper sporting goods store such as Scheels.
• DD

  Daniel Durglo

  Mar 18, 2026
  5.0
  Love this place great selections on all outdoor activities

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