I had an absolutely amazing experience at American Eagle! From the moment I walked in, the atmosphere was welcoming and positive. Jon went above and beyond to make sure I found exactly what I needed — his customer service was great. He made the entire shopping experience enjoyable and effortless. I will be back!
SM
Sierra McAuliffe
Aug 3, 2025
1.0
Went in at 12 on 7/3 for the first time and had a horrible experience. No one greeted me, I had to try on clothes, and used the button to call for help and no one came even the girl in the next stall was waiting for help and she started saying "hello is anyone gonna help me?". I gave up and went to find stuff on my own. I went to the counter to ask if I could put stuff aside that I wanted as it was alot and I wasnt done. No one helped me. I went to a blonde curly haired girl with glasses and she just looked at me like I was interrupting her chat with the other employee. There was a male also working and walked passed me multiple times not once asking if I needed help or if he could take all the clothes from me that I wanted.
The only helpful person was Sierra. She at least helped me at the counter, and ordered shorts for me and made small talk.
Regardless, im not sure ill be back for awhile now. Really disappointing for a new store.
KB
K B
Jul 1, 2025
1.0
I'm 8 months pregnant and the girl would not shut up about how the shirts ran small and I needed to size up. She brought it up three times. Surprise! They fit! Didn't buy though because of that rude girl. Like God forbid I come into your store.
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