Tiffany & Co.

Reviews

• MM

  Myself

  Aug 25, 2026
  1.0
  Reading all of the negative reviews about this location and the bad customer service here (After I visited), I don't know why I thought it would have been any different for me. I traveled all the way from Belleville Illinois only to be told the item I wanted had been sold. Mind you I called the day before and spoke with a Sophia several times. I was supposed to get it yesterday, but something came up. I called Sophia back several times reaching her the third time to let her know that I was coming the following day (today) because I couldn't make it yesterday. She reassured me that she'd put my item to the side (hold) for me to purchase today. When I arrived, Sophia greeted me at the entrance and lead me to the back so I could try on and purchase the item. She then went to looking for it as if it wasn't in the store. She returned to me saying the item was no longer in the store. My question is, why tell me that you're going to "put it to the side" (Hold) and not label it as being on hold, so no one would sale it? Or informing me that you guys don't hold items...Or was it even in the store to begin with. My reasoning for calling the day before is, I wanted to make sure this location had my item so I wouldn't waste my time nor gas traveling 45 minutes for absolutely nothing! Finally, I really don't think she was sympathetic behind misinforming and misleading me to think the item was in the store. Her energy was VERY arrogant and short. This was my first and LAST time I visit this location. I was VERY DISAPPOINTED and DISPLEASED with the lack of product and BAD CUSTOMER SERVICE!
• SJ

  Sayuri J

  May 28, 2026
  3.0
  I have always loved Tiffany & Co., and most of the jewelry I own is from Tiffany. I visited this location many times over the years. There used to be a tall and beautiful woman with a slight accent who worked here. She was always kind, friendly, and professional. I have not seen her in a long time, and things have been different since then. Last summer, I visited this location with my girlfriend. She asked about having her jewelry cleaned and was told that the free cleaning service had ended. We were surprised because free cleaning was always one of the nice benefits of owning Tiffany jewelry. We were also told that cleaning was now paid and appointment-only. In the past, Tiffany cleaned our jewelry while we browsed the store, or asked us to come back in an hour or two. Because of that, Tiffany was usually our first stop whenever we visited the mall. So this new policy surprised us. The employee told us that Tiffany now provided cleaning cloths instead and gave one to my friend. When I asked if I could have one too, she gave me an unpleasant look before handing me one. When I got home, I checked Tiffany's website. According to Tiffany, gold and platinum jewelry can still be cleaned free of charge. Only silver cleaning has become a paid service and may require an appointment. But my friend wanted to have her gold earrings cleaned, so I was confused about why this was never explained to us. Maybe I am wrong, but it left me wondering if she assumed we did not own gold or platinum Tiffany jewelry. I didn't write a review at the time, but after visiting this store again a few days ago with my husband, I decided it was time to share my experience. Unfortunately, not much had changed. Several employees stood around chatting with each other, and we received very little attention or assistance. We looked at the new collections on our own and left shortly afterward. This visit reminded me of what happened last summer, so I decided to write this review. I have always enjoyed Tiffany, but unfortunately my last three visits to this location were not good experiences.
• JM

  Jen Man

  Jan 3, 2026
  5.0
  Please look for Susan Johns, it was a total delight dealing with her (we just randomly walked in to browse).

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