Madewell

Reviews

• LL

  Lori

  Nov 9, 2025
  1.0
  Visited Friday, Nov 7th to buy jeans after spending $400 at J.Crew for work. I’m between sizes (curvy vs. regular) and nothing fits like it used to since lifting weights. Tried several pairs—even curvy- none quite right. A sales associate in a fringe jacket “helped” — she grabbed a few pairs, but one was three sizes smaller than I asked for. As I went back into the fitting room for a second time, she said, “Round two, huh?” Came out with two pairs I was considering. She found different sizes, then asked if I wanted to “take them home to try on.” I said I live an hour away. Her reply: “So no then?” I asked another associate to hold the jeans while I decided paying full-price for jeans that still had waist gapping. As I left, the fringe-jacket associate went to the counter and started talking about me to staff. Every item I tried on was either re-hung or folded neatly on the chair — I worked retail before becoming a Nurse Practitioner, so I know firsthand how chaotic fitting rooms can get. Madewell’s brand is built on inclusion, confidence, and helping every customer find their perfect fit — values I’ve always appreciated. Unfortunately, this experience didn’t reflect that at all. I left feeling uncomfortable and unwelcome instead of supported.
• TL

  TIFFANY LAROCCA

  Dec 14, 2024
  1.0
  My daughter and I were at the Plaza Frontenac location today at Grace H checked us out. The store was having 30% off the whole store today and my daughter bought a few pair of earrings. Grace was so rude to her when she asked if the earring were part of the sale. Grace glared at us and was so unfriendly and rude. Then she just gave us the earrings and a receipt with no bag. When I asked for a bag she was so rude and said nothing but grabbed one from behind the counter and threw it at me and walked away!!! We were both shocked to be treated this was when we did nothing to upset this sales person. It was really upsetting to have an experience like this - I’d rather shop online or somewhere else than to be treated like this.
• FH

  Farrah H

  Nov 1, 2019
  5.0
  Great experience..such a nice group of ladies. I must say I haven't always the best experience here ...but today was so pleasant. The girls answered my questions, made suggestions and made me feel welcomed. I will definitely go back. OH...and I love my 10 inch tencil button fly jeans