Smart Start Ignition Interlock

Reviews

• MJ

  Micheal Kuehle Jr

  Jul 17, 2026
  5.0
  If you ended up needing an interlock device, that’s on you—not on the service people. Treat them with respect and they will do everything they can to work with you. I’m especially grateful for Jeremy, who is both the installer and service technician at Smart Start. He is a true professional. He treats everyone who comes in with respect and provides top‑notch customer service. Jeremy consistently goes above and beyond his normal duties to make sure you’re okay, as long as you are upfront and honest with him. He is exactly the kind of professional you want handling something this important. I’d like to share a specific example of how Jeremy helped me. I started getting a bunch of failures on my device and was freaking out. I called Jeremy to ask what was going on. His first question wasn’t whether I had been drinking or what I did wrong; he asked if I was stranded and if I was okay. That alone showed me his priorities were about safety and support, not judgment. I explained that I would blow into the device, it would fail me three times, and then on the fourth attempt I would pass. I was terrified because my judge had told me that even one failure could mean losing my hardship license. Jeremy stayed calm and professional, reassuring me and explaining that I had an older device that might simply be worn out. He told me to bring it to the shop as soon as possible. When I arrived, Jeremy pulled up all the data, documented what was happening, and then set me up with a new device. He took the time to show me exactly how the new unit worked and made sure I was comfortable using it. Since that day, I have not had a single failure, and my hardship license was never pulled. Because of Jeremy’s professionalism, calm demeanor, and genuine concern for his customers, a very stressful situation turned into a positive outcome. Smart Start is lucky to have someone like him, and anyone who has to deal with an IID is lucky if they get Jeremy as their technician. Just remember: you put yourself here and the judge made you get a IID installed. Don’t take your frustration with that or the device out on the srevice team. They are there simply to make sure it works the way it’s supposed to.
• AV

  Alex Vaughn

  Jul 12, 2023
  5.0
  From the start, Smart Start stays helpful. The thoughtful service, communication, and expertise establishes results that are promising and continue to keep me safe on the road. Smart Start helped me get back on track!

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