lululemon

Reviews

• FL

  Finding Lavender

  Dec 4, 2023
  1.0
  At Lululemon at Rosedale Mall, I recently had a very disappointing experience. The first issue I had was when I had ordered a pair of pants which they were going to hem. I dropped them off on a Monday and was told they would be ready by the end of the week. It wasn't until 3 weeks later I received a call from them saying they forgot to check them in once they came back from being hemmed, but they were ready now. The second issue was this weekend when I went to exchange a sweatshirt for a different color. I never wore the sweatshirt, but rather tried it on at home with the pants I bought and realized they didn't match at all. I was told I needed the receipt (which my hubby threw away on accident). I had proof in my online app and explained how I actually bought them from their store less than 2 weeks ago. I also explained how I was able to exchange a pair of pants I had after 3 months without the receipt so didn't understand the difference. I told her that I have spent thousands of dollars at Lululemon and if she looked up my account she would see I don't exchange things a lot and I'm not trying to scam people. When I said I spent thousands of dollars, she rolled her eyes and said, "That's great for you." At no time was I trying to brag, I was just simply trying to say I am a loyal customer. I asked to speak to a manager just to confirm. The associate literally said, "I really don't want to waste their time because I just explained the return policy to you." As a manager myself, if I overheard someone from my team respond to someone in that manner, I would be appalled. As a manager, responding to guest concerns are my job, and in no way would I want them to feel like their concern is a burden to me. I was mind blown. She hesitantly went and got someone who more polity explained their return policy and apologized that I was able to do so before, but this time I could not. I believe that good customer service is vital for any successful business, and unfortunately, Lululemon's Rosedale store fell short in this aspect. As a loyal customer, I expected better treatment. I'm not mad that I wasn't able to return something, it was more how the sales associate treated and spoke down to me. I hope that Lululemon takes this feedback seriously and addresses the issues at this specific store location. I'm not looking for anything in return for my negative experience. I just hope my feedback helps Lululemon improve their customer service and prevent others from experiencing a similar disappointment. I don't know her name, but she was at the register on Saturday, Dec. 2nd around 5:00pm. I've shopped at 4+ locations, and this by far has been repeatedly the worst location I've been to. I will not be going back to this location.
• TR

  Tatum Ross

  Apr 16, 2023
  2.0
  The first educator (extremely sweet and helpful) I spoke with said that they would be able to hem my capris into a biker short, so I tried on a pair of shorts to see what fit I preferred. On my way out of the fitting room a different educator (not very kind) said that I was unable to get my item hemmed due to it “changing the intended fit” of the item. Which does make sense but I’ve never been unable to hem an item through Lulu before. Other stores have done this for me countless times. Their website states nothing about this policy, overall not the best experience.
• SJ

  Sascha Jameson

  Aug 28, 2022
  3.0
  I went to the rosedale mall to see the selection of stores, and when I saw lululemon I was immediately excited. I’ve been looking for a black belt bag for many months, and I was hoping to find one at this store. It just so happens that not only does this store not carry belt bags, AND it’s extremely under stocked. I probably would rather go to the MOA Lululemon instead. If you are coming to the mall just for this store, I don’t recommend it.
• JL

  Jay Lobeezy

  Aug 1, 2021
  5.0
  This retailer is a little spendy but my daughter loves the way the clothes fit & they're very much the "in" thing right now. The staff at the Rosedale Mall are very helpful & do everything they can to ensure your happy with your purchase. My daughter simply decided she liked another style more than what we bought & they gladly returned them & because they didn't carry the style she liked in store, they ordered them & shipped then directly to our house. So if you appreciate good customer service & quality clothing this place is actually worth the higher price tags
• AF

  Abby Falteisek

  Mar 18, 2021
  5.0
  Super happy from my stop in today! I got my shorts in last minute from online today and realized they didn't fit along with the other two that got shipped separately the day before. I called 3 other locations with no answer. About an hour and a half before they closed Rosedale picked up immediately! I rushed over from Brooklyn Park, MN! I had a return/exchange I needed to do from a Klarna payment. All the girls were so helpful in figuring it out since it's something they hadn't done really before. After we put it on a gift card, (I believe her name was Izzy?) She helped me one-on-one figure out EXACTLY what I needed for my daily clothing and also helped me figure out sizing since I had issues from ordering online prior to stopping in. After trying styles she recommended to me that I might like; I ended up going with what she grabbed and products in different colors I'm in love with. She helped me order to send to my house and even left with a sports bra and 4 face masks! All the girls were so helpful and made sure everything I needed got addressed in a fast and friendly matter. Will definitely be stopping in again! Thanks Rosedale team!!❤️

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