American Eagle

Reviews

• BA

  Bill Allen

  Mar 21, 2025
  1.0
  I do not think it's ok you are not open when your hours say you are.
• PS

  Phalen Stang

  Dec 17, 2024
  1.0
  Very poor service at this location. Not currently from Rochester, we are here because my son had a heart transplant. I was shopping and they didn’t have my sizes I needed so I had asked for them to see if they carried my size immune. The dark haired girl was very unfriendly and acted like it was so hard to help me or look them up. She then charged me full price for everything. I asked her if 2 of the shirts I had were 30% off and she rudely told me it was the shirts under. I told her that they were on sale online because I debated buying them on there but wanted to see if they were in store. I had to show her each shirt online even though it was the same shirt just different color. I had ordered a pair of jeans before we were hospitalized back in October. I didn’t have them at the hospital, but I had someone go to the house and bring a bunch of my stuff. I went to wear my jeans and they were too big. All tags still attached. I also tried to exchange them for a pair of jeans that fit and she was very unfriendly about that. She told me I could only exchange for the same jeans, color, but were sold out in every single size. She told me that’s all she could do because it was over 60 days. There wasn’t much I could do when we have been in the hospital for months. To top it all off I left unhappy, I got all the way back to Ronald McDonald to find she charged me for 2 pairs of pajamas when I only had one. I had to turn around and go back. That same girl had to help me with my refund and acted like I bought 2 different pairs of pajamas. I hope to never have to shop at this location and from that situation I might just not shop at an AE ever again.
• DG

  Devin Geer

  Mar 6, 2019
  5.0
  They got us a room right away and helped pick out new sizes!
• TS

  Thavy Sin

  Feb 25, 2018
  1.0
  Went in to the new store. I wasnt ask if i needed help nor was i greeted by the workers there!!! Never going in again!

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