Edible Arrangements

Reviews

• MT

  Michael Thornton

  today
  1.0
  They delivered chocolate covered strawberries, cheesecake and flowers to my girlfriend’s office at 5pm. My girlfriend’s office closes at 3:30 and the building closes at 4:30. No one answers the phone. Left several voicemails. I’ve used ER several times, never again. If you check, almost all of my reviews I leave are 5 stars. Terrible service.
• JJ

  Jess

  Sep 20, 2026
  1.0
  Horrible service. They do not answer the phones nor emails. I cancelled an order BEFORE it was even started and got NO REFUND and NO PRODUCT. I’m taking them to small claims court because this is ridiculous.
• KC

  Kay Cook

  Sep 9, 2026
  1.0
  This place is absolutely horrible. I put an order in. The person working told me that they did not have what I wanted so they were gonna swap it out. I asked them to call the receiver so that they know that it’s down there because they work in a hospital they never called the item says delivered we never received it. I’ve been calling all morning since 9 AM. It’s 1 PM and nobody has picked up the phone at all. I need a refund and I will never spend my money here again.
• AA

  amanda

  Sep 1, 2026
  1.0
  It’s 3:45PM the following day, and this store has not returned my voicemails nor emails when my same -day delivery order NEVER arrived yesterday, I still do not have it. Over the phone with the baker, I received a delivery window between 12-7PM when I ordered yesterday (8/31/26). The food was for an event that I needed that night. I was home the whole day, and was waiting for the delivery vigilantly the whole day. At 5PM, I check the tracking number, and it says that the order was successful delivered as well as “Hand-Delivered”. The order never arrived and this location has STILL not returned my calls or email about it. Today is a Tuesday, mind you. Would rate 0 stars if I could. The level of unprofessional is like none other I’ve ever experienced. I’ve called 3 times today at random times and all went to voicemail after no one has picked up. Has the thought ever crossed your mind that you should communicate to your customers? Store is #1314
• AA

  AM

  Aug 13, 2026
  1.0
  I am extremely disappointed and more than upset with my experience with Edible Arrangements. My order was delivered a full day late, but the issues didn’t stop there. I called twice before the delivery to check on the status of my order and unfortunately received very poor customer service. The representative I spoke with came across as less than happy or willing to assist, which made an already frustrating situation even worse. During my first call, I was told that my order had been “accidentally” marked as delivered, even though it was still waiting for a driver to even pick it up and deliver it. I was assured that the order was still on its way. Less than five minutes later, I made my second phone call to change the delivery address from a business address to a residential address. The new address was confirmed, and I was specifically told that my order would still be delivered that same day. Unfortunately, that did not happen. My order was delivered an entire day late - and to make matters worse, it was delivered to the original business address rather than the updated residential address that I had clearly provided and had confirmed over the phone. What makes this even more frustrating is the complete lack of communication. If the business knew or should have known that my order was going to be delivered late, why was I not contacted? Why was there no update provided regarding the status or delay of my order? I had already gone out of my way to call twice, within minutes of each other, specifically to make sure everything was on track and to provide updated delivery instructions. This was supposed to be a thoughtful and timely gift, and instead it became a frustrating experience filled with inaccurate information, poor customer service, lack of communication, failure to follow delivery instructions, and a full-day delay. I understand that mistakes can happen, but when a customer takes the initiative to call multiple times, confirms the delivery address, and is specifically assured that the order will arrive the same day, I expect those instructions to actually be followed. I am extremely disappointed with how this was handled and expected much better from Edible Arrangements. The entire experience was frustrating and completely took away from what should have been a positive gift-giving experience. I hope the company takes this feedback seriously and improves both its customer service and delivery processes.

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