Donato's Floral

Reviews

• SM

  Sammy Martinez

  May 30, 2026
  5.0
  Ordered a large planter for a funeral service. I found Donato's website after reviewing offerings through the funeral home. I am not in Minnesota and had no suggestions regarding a good florist. I read great reveiws for a reason! The planter was put together beatifully and arrived before the famiy arrived for the visition prior to the service at Trinity Lutheran Church in Long Lake. I could not be more pleased with Donato's! Thank you so very much.
• EC

  Enough Concepts

  May 21, 2026
  1.0
  I am beyond disappointed with my experience with Donato’s Floral in Maple Grove, Minnesota. What was supposed to be a beautiful Christmas surprise from my husband turned into one of the most upsetting customer service experiences I’ve ever had. Not only were my flowers never properly delivered, but the way I was spoken to by management was absolutely disgusting. She cursed, she yelled, the hung up in my face. I couldn’t believe this a so called family owned business. From the beginning, there was an accusatory and disrespectful tone, as if we were trying to scam them instead of simply asking questions about an order that was never received. Rather than taking accountability, they continuously passed blame around and even insinuated that we were lying about not receiving the flowers. I eventually had to physically go into the store because it genuinely felt like they assumed they could disrespect and treat me disgustingly and I wouldn’t show up in person. Before I even arrived they had contacted my property manager and confirmed through building footage that nobody had delivered flowers did they finally apologize. Imagine how uncomfortable and untrusting that felt. You would think that would be the end of it, but today at 8:46 AM, they called to cancel another order an order I had no knowledge of because it was yet another surprise my husband had arranged for my birthday. That call completely ruined the surprise and set the tone for my entire morning. What made it worse was the manager’s response.i called them asking what the call was for to explain I’m sure my husband is trying to surprise me for my birthday and they just ruined it. Instead of handling the situation professionally, she stated that they would no longer accept or deliver orders to my building unless a card was shared over the phone beforehand. The way this was communicated felt discriminatory, humiliating, and honestly racist. We were treated with suspicion from the very beginning despite having done nothing wrong. DO NOT SHOP DO NOT GO THERE They have zero empathy, zero professionalism, and absolutely no effort to make things right after THEY made the mistake. I would never recommend this business to anyone looking for respectful service or reliability for special occasions.
• AH

  Andrew Hibbs

  May 9, 2026
  5.0
  This is by far the nicest flower shop with the friendliest staff in the north metro. Thank you for doing such beautiful floral arrangements!
• LG

  Latricia Gambrell

  Apr 2, 2026
  5.0
  I have had the pleasure of working with this floral shop the past two years and they are outstanding. I have chosen the Love's Twilight Basket twice and the lady who does the arrangement knocks it out of the ballpark each time. She has out done herself both times and I truly appreciate all the hard work they do. I would give them 10 stars if I could. Thank you so much 💓.
• KK

  Kinsley

  Feb 12, 2026
  5.0
  Just received an early Valentines Day bouquet from my husband and it is beautiful!! I have never seen such fresh flowers that were so meticulously arranged. I told my husband he has to keep buying from Donato’s because nothing else compares. The BEST floral shop around!!!

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