Polo Ralph Lauren

Reviews

• HK

  H Kim

  2 days ago
  1.0
  I would like to share my recent experiences at this store location. The last two times my wife and I visited this store to shop for clothes, we were disappointed by the customer service. When we entered the store, no salesperson greeted or acknowledged us, even though they clearly saw us entering and appeared to ignore us. During our first visit, we spent more than 15 minutes browsing without receiving any assistance, so we eventually decided to order the items online instead. Today, we visited the same location again around 1:30 PM on Sunday, 5/17. As we entered, a young male salesperson made eye contact with us but immediately turned away and avoided helping us. We walked around the store for about 10 minutes while another female employee watched us, yet neither of them offered assistance or even spoke to us. Instead, they continued talking to each other near the main entrance. As we left the store, I personally walked past them on the way out, but neither employee thanked us nor said goodbye. There was another older salesperson assisting a different customer, and there were no other customers in the store at the time. I understand employees can be busy at times, but basic customer acknowledgment and courtesy are very important. Unfortunately, these repeated experiences left us feeling unwelcome and disappointed. I hope this feedback helps improve customer service at this location. Thank you.
• CE

  cutest ever

  Mar 21, 2026
  1.0
  staff does not greet you 😞
• AA

  angelfisher

  Jan 30, 2026
  5.0
  Orderly and well-kept location with helpful staff. The atmosphere is different than any other store in Southdale with the carpet dampening the sound and the wooden shelves.
• AS

  Ayden Schaffler

  Nov 30, 2025
  5.0
  This store is absolutely stunning and the staff are all super kind and helpful!

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