JCPenney

Reviews

• 1A

  1R A

  6 days ago
  5.0
  Very happy with the service and clothing. Marge was amazing and very helpful. Marge i give you a 10* u went above and beyond. We need more people like you
• DP

  Dave Pickett

  Aug 14, 2026
  1.0
  This is the second visit to the Duluth Mn location and it is next to impossible to find someone to help a customer. Recently moved to Duluth and was looking to buy some kitchen accessories. Attempted to find a price for a kitchen Aid mixer and not a price to be found. Looked for measuring cups and steak knives and no price either. The logical thing is to flag down an associate but the customer service desk and the department was a ghost town never again.
• BK

  Bella King

  Jul 28, 2026
  5.0
  Anne, in the men’s clothing section was so awesome help me find the perfect button up for my bday outfit!
• EM

  Erik Magnuson

  Jun 15, 2026
  1.0
  JCPenney owner, can I please have your attention? your elevator with diamonds in rectangles at your Miller Hill Mall location need to be updated with the new brighter grid ceiling. Do you understand me?
• JH

  Julie H-C

  May 26, 2026
  1.0
  I am a newbie to shopping jc penny but I had stopped in one day to check it out well here I am..I had a pair of jeans I needed to return as I had purchased numerous clothing items that day so I was unfortunately a few days late on my return the jeans are in excellent condition tags were never removed so the unfriendly teller tells me that I cannot get no store credit but only $11.99 on a $64 item..I was very disappointed as I had done everything according to store policy except due to my distance over 2 hour's away and being a elderly I don't travel to much anymore so I understand the 60 days but to not at least give me store credit was not understandable..it's at the discretion of the store clerk but I wasn't given a choice..very very disappointed and I will not be back!! I actually felt insulted at this point!! Update: why your store even replies to my review is just worthless because jc penny is not going to do anything about it and let's get real your not and by replying just making excuses to make it seem like jc penny is all about customer service but I found out the hard way your not!! Jc penny is all about the customer money not customer service then I am given a jc penny mastercard for $3,000 so now at this point I will never use it for jc penny and glad that I can use for cash and anywhere else because I will never be back to jc penny again then for your clerk to tell me I can take it to a consignment shop unreal..I am definitely not convinced that Jc penny means they are for the customer there's nothing about customer service @ jcpenny and that's the facts..it's insulting to the customer and then the clerk can make a discretion to give you store credit or not just is not customer appreciation nor service!! I will never shop again @ jcpenny I get treated fairly shopping @ kohls and have never been treated unfairly @ kohls..Kohls definitely appreciates there customer and I will use my jc penny Mastercard there..every customer should be treated fairly and not at the discretion of the clerk.