Tiffany & Co.

Reviews

• SG

  s garcia

  Jun 1, 2026
  2.0
  customer service has really gone down. they used to polish your jewelry for free, now they charge you. and if they send it out expect to wait 3 wks or more. * even if they tell you they will rush it (they wont) they dont seem to care how you feel AT ALL anymore since the link provided for feedback on their email receipts no longer works. I also submitted an online complaint which was never addressed. its a real shame when an institution like Tiffanys unravels. (they were bought out by Louis Vuitton)
• LA

  Lynsey Amthor

  May 29, 2026
  1.0
  Client service at this location is sub-par and does not match brand expectations. I was never contacted when my wedding band returned from being sent out to NY to be engraved. I had to call the store a month later and the phone rang for over 5 minutes. I called back until someone finally answered and told me my ring had been sitting ready for two weeks… Why would you not contact me?! I drove straight there to find myself as the only client in the store on a Thursday evening. The client experience alone made me regret my purchase. I can’t return it now because it’s been engraved.
• JV

  Joy VanOchten

  Apr 28, 2026
  5.0
  Love everything Tiffany! I was there for a wedding gift purchase but was so tempted to shop for myself! A girl can dream!
• AR

  Annie Rush

  Apr 14, 2026
  5.0
  Tiffany & Co. at Somerset has always been phenomenal. I had bought a necklace (that I have a lot of history with) and one day later it snapped into my hand after gently readjusting it on my neck. This necklace is like my child, I don’t think I’ve ever cared for something so much. After calling on Saturday, I came in on Tuesday explaining how I had called and they already knew the situation and were prepared to support me. The whole experience was amazing and Blythe has always been so kind everytime I’ve gone in. Blythe, the woman who I spoke to on the phone, and the entire management team were so kind and amazing it nearly brought me to tears because of how much this necklace means to me. I am extremely grateful
• CL

  C L

  Mar 27, 2026
  1.0
  We stopped in here last week so that I could get my daughter her first bracelet for her birthday and I understand when we walked in they hit customers, but several people came in after us and got helped and they kept telling us just a few more minutes my daughter had fun playing in the mirrors, but we did not get helped at all after about 45 minutes. We left the store without being helped or making a purchase that we came in to make. I was extremely disappointed as I saw several people who came in after us get helped right away My daughter did so well waiting in the store patiently to be helped. She wasn’t loud or obnoxious or disruptive. I’m really disappointed that it seemed they had multiple staff in the back, but no one who was willing to help us get a bracelet for her. It’s very disappointing.

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