I was traveling and stopped by Dior on a whim. I really loved the Medallion wallet, so I decided to buy it. Zina was my sales associate, and she was absolutely on top of her game!
After I got home, I realized the wallet just wasn't my style. Since I had already left town, I wasn't sure how to handle a return or exchange, so I reached out to Zina. She made the entire process incredibly easy. She helped me arrange to ship the wallet back and assisted me with exchanging it for a different one.
I received the Dahlia wallet today, and it's absolutely perfect for me! The entire experience was smooth, seamless, and stress-free, all thanks to Zina's exceptional customer service. Whenever I'm back in town, I'll definitely be stopping by again. Thank you, Zina, for going above and beyond!
Came in with my boyfriend looking for a bag because I wanted to see the design in person before purchasing. No one greeted us (3-4 people were just standing around, we made eye contact and that was it).
Friendly
HF
Hannah Freeman
Feb 21, 2026
Rude customer service, especially the lady with dark hair that has glasses. I like Dior but I’ll spend my time elsewhere supporting them. Won’t be back.
First time here. First Dior purchase. What made the experience spectacular was the amazing lady who helped us. I’m so sorry, forgot her name, but she’s Chaldean and has long blond hair and an amazing smile. I came with my sister in law just to look. She was fabulous at understanding what I was looking for, showing me every variation under that parameter, not being the least bit pushy about me purchasing anything, and giving me the time to decide. The only bad thing about my experience…my inability to remember her name!! Sorry!!!