Aerie & OFFLINE

Reviews

• AJ

  Amanda Johnson

  Jul 11, 2026
  5.0
  The most helpful staff when I was in today, very helpful and thoughtful while trying to navigate with a stroller and baby
• MM

  Moriah Muniz

  Jun 20, 2026
  1.0
  Terrible customer service. Horribly rude sales associates. Sales posted incorrectly in order to get people to purchase full price items. Manager extremely unhelpful. If I could give this negative stars, I would. Everybody hates their job, don't go into customer service if you can't be nice.
• HK

  Hope Kauffman

  Jun 20, 2026
  1.0
  The customer service is terrible. I went in with my friends and one of them got told off for asking for a fitting room. I picked a dress from under the area labeled ‘dress $35’ and it was rung up for $79. When I said ‘I thought the sign said $35.’ the sales associate ignored me and said ‘cash or card’. Terrible terrible customer service.
• WG

  Wendy Godwin

  Oct 22, 2022
  1.0
  The service is awful. I bought my daughter a jacket and washed it once, maybe twice and the zip fell off. The associate wasn't going exchange it even though it was defective because it had been washed. She called a supervisor and it was exchanged. If this is how they operate, we won't be spending money with them anymore. It was the first time we had ever shopped at this store and brand. Not a good impression.

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