ALO

Reviews

• MG

  Mina Gorgees

  Sep 13, 2026
  1.0
  I had an extremely disappointing experience at the ALO store in Rochester. The customer service was honestly one of the worst I’ve experienced. First, I was returning a pair of leggings. The employee at the door told me that an even exchange was possible, but the associate processing my return did not clearly explain that the refund would be issued back to the original account/card instead. This should have been communicated before processing the return, especially since I was specifically told an even exchange was an option. Then, when we went to make a separate transaction, the associate put everything in the back and continued giving us dirty looks and staring at us, which made the entire experience extremely uncomfortable and unwelcoming. I had to repeat myself multiple times, and it wasn’t until my husband repeated what I was saying that she actually listened. We then asked for a manager, but unfortunately, the manager did not seem knowledgeable about the situation or capable of properly resolving the issue. I expect much better customer service from a brand like ALO. Customers should feel welcomed, respected, and listened to, not judged or treated like an inconvenience. Overall, a very unpleasant experience. I will think twice before shopping at this location again.