This was a one star review 2 days ago. Here's what happened. I bought a Sig Sauer P365 Legion. I took it home, I registered it, and when I registered it, it said the firearm was already registered and all the free gifts you get when you buy this pistol, a coin, a bag, all that stuff was already sent to somebody.
Right away I'm thinking they sold me a used pistol and they have a no return policy on pistols, so now I'm really upset. I talked to the Sig gentleman and he told me, yeah, it's already registered. So I called Bass Pro and left a bad review and had the manager call me back, and he did. His name was Garland.
Garland listened to it and he said, let me take care of this. He called me back. He said, this was not a used firearm. Something must have happened. We don't know if an employee called in the serial number and got the merchandise or we don't know what happened, but we're going to call Sig and make it right. I'm thinking, okay, yeah, whatever.
Well, Garland calls me back 10 minutes later and says he already talked to Sig and Sig's going to send us an email and take care of it. Now that's customer service. Now, from me going from I'm not spending a dollar there, now whenever I buy anything related to what they sell, I'm going to go there now. Garland did an excellent job, excellent with customer service, did exactly what I want. When I spend that much money, he did exactly what he should have done to keep that customer.
So I applaud Garland and for those of you who are doubtful about Sig, I was too. Trust me, I was too. I know all the stuff going on right now, but they've upped their game and their customer service was spot on. Sig took care of this in an hour and in 2 hours from then I got an email that they were overnighting my merchandise to me.
So both these companies are A1, don't have no hesitation to come here and talk to Garland and say, Garland, I read the review. You did a good job. Thank you, sir.