Windsor

Reviews

• PP

  phizyx

  1 day ago
  5.0
  I went there with my girlfriend to try and find a simple but elegent black dress for an upcoming work event. We couldn't find anything that we liked at the other stores at Great Lakes Crossing and was ready to head to Somerset, but then we decided to stop in at Windsor. It was crazy busy in there with everyone shopping for HOCO dresses, so we were sort of stressed out. But then Samaya, one of the workers at Windsor, sensed our struggle and immediately came to our rescue. Even though it was super busy, she went out of her way to help us look for dresses and coordinating accessories. Samaya enlisted the help of another coworker, Maddy, and between the two of them, we received a personalized-shopper experience that we were not expecting to get! Our customer service experience with Maddy and Samaya was perfect and impressed us greatly! They spent a lot of time showing us many dress options to try on. Me, being a guy, I wasn't a whole lot of help when it come to telling my girlfriend what I thought about each dress (because she looked great in all of them). But Samaya and Maddy and other workers near the dressing room shared their honest opinions (which we could trust!) about how the dressses and combos looked. We did not expect to have so much fun, but we did! Maddy and the other workers made the whole experience for us. Their excellent customer service and willingness to go above and beyond made our night! Never in a million years would we have expected to be treated so special at any store at Great Lakes Crossing.
• MH

  Madeline Hubbs

  Aug 3, 2026
  5.0
  Victoria was so kind and helpful, I found the perfect dress!
• KM

  Kait Moo

  Nov 6, 2017
  1.0
  Tried to return a dress, with tags attached and receipt, but the associate refused to complete the transaction because she claimed that it was a 'formalwear' dress...I didn't see the "final sale" tag attached at all, and I remember when I first bought the dress, I was told that it was in the wrong section and that I could "probably return it" within 30 days for store credit...not even a clear answer. I asked the associate if she could check to see if the same dress (with the "final sale" tag was in the formalwear section, but she literally tossed my dress onto the counter, rolled her eyes, and shook her head. I have worked in retail and customer service for years, and seldom have I come across a more careless and seemingly self-detrimental team of associates. Even the most gaudy dresses here are more attractive than the attitude of the people who work here.