Polo Ralph Lauren Outlet Stores

Reviews

• SW

  steve wan

  5 days ago
  1.0
  "Sir, you can't do 2nd purchase on the same day." Ridiculous, i nv heard this store policy before. If there is, tell the customer when they make a purchase. Or simply racist? Seriously. If can put 0 star i would have done so.
• YY

  YoVSif

  May 9, 2026
  5.0
  Great customer service help and care from the team members, lonya has been very helpful in particular in finding me a bunch of stuff
• YY

  Youie

  May 7, 2026
  5.0
  Awesome store great selection and deals more importantly the staff one in particular LaMon , extremely helpful in helping me find all my items and all the staff were ready to help although just made the experience way better thanks!
• MW

  Muziyan Wang

  May 3, 2026
  1.0
  Very uncomfortable in-store experience.😥 I was standing by the hat section and briefly video calling a friend to confirm whether she wanted me to purchase a hat for her. A staff member immediately told me not to record, which I understood and stopped. However, the same staff member continued to follow me to another area of the store. Since the hats had no price tags, I tried to scan or take a photo of the QR code just to check the price, and I was again told not to take photos. The repeated monitoring and tone made me feel extremely uncomfortable, as if I was doing something wrong, when I was simply trying to shop. I expect better customer service and a more respectful approach, especially from a brand like Ralph Lauren.
• NZ

  Naomi Z

  Apr 1, 2026
  2.0
  This is one of the most infuriating and unacceptable shopping experiences I have ever had. I came to this Polo Ralph Lauren Outlet store planning to purchase around ten T-shirts in different colors and styles. These are basic outlet items, priced around $30–40 after discounts. There is absolutely nothing luxury or restricted about them. However, the store manager stopped me and said I was only allowed to buy ONE T-shirt — no matter the color or style. This is outrageous. This is an OUTLET store. The entire purpose is discounted shopping and buying multiple items. I have shopped at many other Ralph Lauren Outlet locations across the U.S. and have never heard of such a ridiculous rule. The manager offered no explanation, no policy, nothing. Just a firm “You can only buy one.” The tone was rude, dismissive, and completely unprofessional. What makes this situation even worse is that I later checked the reviews online and found that MANY Asian customers reported the exact same problem at this location. They were also limited to one item or treated differently for no reason. After reading those experiences, it is extremely hard not to feel that this store is targeting Asian shoppers. Whether they admit it or not, this behavior absolutely looks like racial discrimination. I felt humiliated, disrespected, and furious. I drove all the way to this mall, selected my items, and was ready to spend my money — only to be told I could buy one cheap T-shirt like I was doing something wrong. Meanwhile, other customers in the store were not treated this way. Why only me? Why only other Asian shoppers? This is unacceptable. No customer should ever walk into a store and feel singled out because of their race or appearance. The manager’s behavior was completely discriminatory, and I am extremely disappointed that a brand like Ralph Lauren would allow this kind of treatment to happen repeatedly. I am filing a formal complaint and hope the company seriously investigates this location. Proper training and accountability are clearly needed. I will never return to this store again, and I strongly encourage others — especially Asian customers — to be aware of this discriminatory behavior before shopping here. Absolutely unacceptable.

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