Bass Pro Shops

Reviews

• TA

  Tenita Allen

  4 days ago
  2.0
  My recent visit to the Bass Pro Shops at Great Lakes Crossing in Auburn Hills left a lot to be desired in terms of customer service. ​First, before I even made it through the doors, a greeter stopped me outside to ask what I was coming in to get, which felt a bit unusual. Inside, while looking at firearms, I held a few up to check for comfort and fit. When I stepped a couple of feet toward what I thought was a mirror, the associate sharply urged me back. His demeanor made me uncomfortable, so I requested a different sales associate. ​The second associate was okay; although his shift was ending, he still assisted me and tried to provide decent customer service. The third gentleman completed my purchase, which took about an hour for the clearance process. However, the return policy—that there are no refunds—was only disclosed to me after I swiped my credit card and paid. That critical information should always be shared before a purchase is finalized, as it might have influenced my decision. ​Additionally, after I handled a firearm, the first associate used hand sanitizer right in front of me, which felt a bit alarming and unprofessional. ​Between the unusual door screening, the uncomfortable interactions on the sales floor, and the delayed policy disclosure after payment, my overall experience was disappointing. I will not be returning to this location.
• MM

  Meah McAllister

  6 days ago
  1.0
  I drove over an hour to visit Bass Pro Shops simply to browse and enjoy the store, but unfortunately, the experience was anything but enjoyable. I couldn’t even walk into the building without being approached by someone trying to sell me on a credit card. Within the first FIVE minutes of being there, I was approached by THREE different salespeople aggressively pushing credit card applications, whether through Bass Pro Shops or another corporate company. Bass Pro Shops is known for its impressive aquariums and fish displays, which are part of the reason people enjoy visiting. I couldn’t even stand in front of the aquarium and look at the fish for 30 seconds without being approached AGAIN about a credit card! I find this type of sales approach extremely intrusive, excessive, and borderline harassment. I came to browse, shop, and enjoy the experience, not to be repeatedly pressured into opening credit cards I neither need nor want. I am perfectly capable of paying for my purchases in full. Customers should be able to walk into a store and enjoy themselves without constantly being bombarded by sales pitches. There’s a difference between offering a service and making customers feel uncomfortable and pressured. After driving over an hour, I expected a much better experience. Unfortunately, I will NOT be returning. Bass Pro Shops seriously needs to reconsider these aggressive sales tactics. What should have been an enjoyable shopping trip turned into an incredibly frustrating experience.
• AA

  Alex Arlin

  Oct 7, 2026
  1.0
  Went in 3 separate times and no one was trained to re string fly rods. They wouldn’t even pull up the members availability on when they would have someone trained to do it. Embarrassing to be called a fishing store with no workers trained to do what the store advertises. I left my reel for 2 weeks with written instructions and they didn’t have anyone capable of doing it. Had to pick up my reel and go to Cabela’s 2 hours away for some resemblance of service. Would add this store to a do not return list.
• ZC

  zachary campbell

  Oct 7, 2026
  1.0
  Hasn’t had a guy trained to restring rods for two weeks. You know this shop is called bass pro right?
• AS

  angela sharp

  Sep 9, 2026
  1.0
  Be aware the station selling travel is a major scam. They show you beautiful resorts on a large flat screen tempting you with a cheap rate if you just listen to a 2 hour time share presentation on your trip. After getting home and googling the reviews of the Orlando resort I wanted to stay at I discovered there had been a murder suicide in 2022. Also the resort had many bad reviews. Needless to say I decided to exercise the hassle free 90 day return the sales man told me about. The lady I spoke to was very rude and upset I wanted to return my package she started out by letting me know I would not even be staying at the beautiful resort I was shown but a hotel. The resort is where the presentation is but you stay somewhere else. I said well it does not matter I still want to cancel. I also told her wow what a trick had I taken the trip and found out I was staying a a hotel rather than the resort they showed me pictures of. The lady continued to hassle me placing me on a long hold and then acting as if she would only give me a partial refund on the phone until I said I would return to the store and talk to the man who sold me the package. I am so surprised the Bass Pro would affiliate with this travel company. The brochure they gave me has Bass Pros logo on it so I trusted it was legit. Do better Bass Pro!

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