J.Crew Factory

Reviews

• CS

  C Saah

  Jan 27, 2026
  1.0
  I recently purchased 2 soft sweaters, so disappointed. I washed them on delicate inside out , did not dry them in the dryer and after only wearing them two times and washing them once , attached is what they look like. Already putting them in a bag for Goodwill because it’s 45 days from when they were purchased unable to return or even exchange for their mostly cotton sweaters that are holding up so much better. If I was reviewing the staff, I would give them five stars the gentleman who works the floor is always so helpful and extremely customer service oriented!
• EE

  Eileen

  Dec 30, 2025
  5.0
  Customer service is 5/5. Everyone answers all your questions, patiently and detailed. Very good stuff and management. Thank you for the wonderful shopping experience. Shout out to Martin, Jessica and Ankita!
• KD

  Kafi D'Ambrosi

  Jul 13, 2024
  5.0
  Shopped to pull a quick summer wardrobe for a client. Regional director was visiting and gave great information. Sales person was very helpful.
• MS

  Margaret Street

  Sep 6, 2023
  5.0
  It was a great experience. Found some excellent buys and excellent help. Very professional. Very friendly. Very clean