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Goodwill Retail Store and Donation Center

3.5
(293 reviews)

Business Details

11411 Reisterstown Road, Owings Mills, MD
21117, United States
(410) 581-8960
https://www.goodwillches.org/

About

Thrift StoreDiscount StoreGoodwill Industries of Chesapeake
Long-standing nonprofit chain with a range of pre-owned clothing, furniture, housewares & more.

Location

Goodwill Retail Store and Donation Center
11411 Reisterstown Road, Owings Mills, MD
21117, United States

Hours

Monday10:00 AM - 7:00 PM
Tuesday10:00 AM - 7:00 PM
Wednesday10:00 AM - 7:00 PM
Thursday10:00 AM - 7:00 PM
Friday10:00 AM - 7:00 PM
Saturday10:00 AM - 7:00 PM
Sunday11:00 AM - 6:00 PM

Reviews

3.5
293 reviews
5 stars
111
4 stars
57
3 stars
38
2 stars
29
1 star
58
  • AA
    Arianna
    Sep 1, 2026
    1.0
    Horrible management by Felisha. She demonstrated a complete lack of concern for customers. She saw me waiting in line to make a return, yet walked away without getting anyone to assist me. Nobody ever came Completely unprofessional and no basic customer service etiquette.
  • LS
    Luoting Shangguan
    Aug 28, 2026
    1.0
    I had a really disappointing experience at this Goodwill today. My friend and I had just bought Starbucks and were holding clothes while shopping, so we put our drinks in the shopping cart after taking a couple of sips. We left the cart in a wide area off to the side of the aisle because we didn’t want to block other customers. When we came back after picking out our clothes, the cart was gone. We eventually found a staff member, and she told us that she had just poured out our drinks. She said “sorry,” but honestly, she didn’t seem very apologetic. I’m sorry, but two cups of coffee that were still mostly full obviously didn’t look like trash. At the very least, she could have asked us before throwing them away. I really don’t understand why she would just dump someone’s drinks without checking first. On top of that, the store was very messy and the merchandise was poorly organized, with not enough clear signs or sections to tell where things belong. Overall, this was a very frustrating experience. I definitely won’t be coming back to this location.
  • JN
    Jay “Ntr” Nater
    Aug 18, 2026
    1.0
    This place is absolutely inhuman. I'm down on my luck and had an interview for a job so the next day with just enough to buy a suit from the Goodwill. when I got there they had one suit that would work. and they told me they wouldn't sell it to me because their close pricer was off for the day. people give them this stuff for free to help people in need and when you go to them and need their devils!
  • LC
    LaDonja Coleman
    Aug 9, 2026
    2.0
    Too high. Smh. 30 for worn tennis. 16 for off brand.
  • JJ
    jonni johnson
    Jun 29, 2026
    1.0
    came here and the cashier (younger man with locs) was so disgustingly rude. told him i didn’t want 1 of the items and he threw it. he was very condescending and his attitude was awful when i was unsure of the items i wanted. awful nasty rude and disgusting wont be coming back

Frequently Asked Questions About Goodwill Retail Store and Donation Center

What type of products does Goodwill Retail Store and Donation Center offer?

Goodwill Retail Store and Donation Center offers a range of pre-owned clothing, furniture, housewares, and more as a long-standing nonprofit chain.

Where is Goodwill Retail Store and Donation Center located?

It is located at 11411 Reisterstown Road, Owings Mills, MD 21117, United States.

Brand Certified Facts from Goodwill Retail Store and Donation Center

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Certified October 11, 2026Yext Knowledge Graph
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