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Goodwill Retail Store and Donation Center

3.5
(276 reviews)

Business Details

11411 Reisterstown Road, Owings Mills, MD
21117, United States
(410) 581-8960
https://www.goodwillches.org/

About

Thrift StoreDiscount StoreGoodwill Industries of Chesapeake
Long-standing nonprofit chain with a range of pre-owned clothing, furniture, housewares & more.

Location

Goodwill Retail Store and Donation Center
11411 Reisterstown Road, Owings Mills, MD
21117, United States

Hours

Monday10:00 AM - 7:00 PM
Tuesday10:00 AM - 7:00 PM
Wednesday10:00 AM - 7:00 PM
Thursday10:00 AM - 7:00 PM
Friday10:00 AM - 7:00 PM
Saturday10:00 AM - 7:00 PM
Sunday11:00 AM - 6:00 PM

Reviews

3.5
276 reviews
5 stars
104
4 stars
56
3 stars
37
2 stars
28
1 star
51
  • EE
    E
    May 13, 2026
    5.0
    Not.bad ! Small but has all the essentials! Most goodwill that are huge have a whole lot of nothing !
  • MH
    Michelle Hill
    May 5, 2026
    5.0
    I'm disabled, the Gentleman that was working that day last Wednesday was more than helpful carrying my coffee tables to my car.Sorry I can't remember your name.He made my day!
  • DD
    D.Wright
    Apr 25, 2026
    2.0
    I had a pretty disappointing experience at this Goodwill Superstore. One of the associates came across as very rude when directing customers on where to wait, and he didn’t clearly explain what he expected, which made the situation confusing and uncomfortable. Customer service really sets the tone for a store, and this interaction made it hard to feel welcome. the store itself was quite messy. Items were scattered and not well organized, which made it difficult to browse or find anything. I understand thrift stores can get busy, but a bit more attention to organization would go a long way especially for a Goodwill superstore business. Overall, I think there’s room for improvement both in customer service and store upkeep. But nice items in the area
  • RJ
    Ramona Jacobs
    Apr 22, 2026
    4.0
    I visit this goodwill pretty regularly. They have some reasonably priced items and some not so reasonable. The prices have gotten outrageous. I only go on Wednesdays when I get a senior discount or when I have a coupon. There are no deals besides that. The store could be cleaner as well. Some of the staff is personable and others not so much. And the worst part is no try-on for clothing items and if they don't fit you can only get store credit if returned within 7 days at that.
  • HC
    Harm Charm
    Apr 15, 2026
    1.0
    Horrible! The manager Phylicia had a disgusting attitude as my daughter and I entered before closing and the door was wide open, she rudely said no we are closed I informed her it wasn’t 7:00. Maybe she should find employment else where, perhaps dollar tree. If you were closed the door should’ve been locked and closed but it wasn’t 7:00 bye Phylicia

Frequently Asked Questions About Goodwill Retail Store and Donation Center

What type of products does Goodwill Retail Store and Donation Center offer?

Goodwill Retail Store and Donation Center offers a range of pre-owned clothing, furniture, housewares, and more as a long-standing nonprofit chain.

Where is Goodwill Retail Store and Donation Center located?

It is located at 11411 Reisterstown Road, Owings Mills, MD 21117, United States.

Brand Certified Facts from Goodwill Retail Store and Donation Center

This information is certified by Goodwill Retail Store and Donation Center and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified May 17, 2026Yext Knowledge Graph
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