Calvin Klein

Reviews

• AR

  AT review

  Sep 19, 2026
  5.0
  Sean had the best customer service skills I have ever seen! He’s was nice and was able to help me find an item that I have been looking for since 2024. Prices are also nice here good discounts and a lot of choices!
• JW

  John Willard

  Aug 1, 2026
  5.0
  We had a wonderful shopping experience at the Calvin Klein store at National Harbor, and Sean made it even better! He was incredibly friendly, professional, and efficient while helping us through the checkout process. He took the time to answer our questions, made us feel welcome, and ensured everything went smoothly. Great customer service like this really makes a difference. Thank you, Sean, for making our visit such a positive experience—we'll definitely be back!
• GI

  gökhan ince

  May 31, 2026
  1.0
  I feel compelled to share the disappointing experience I had on May 31, 2026. My wife and I were shopping at the store knowing that it would close at 7:00 PM. At exactly 6:30 PM, we asked to use the fitting rooms to try on a few items we had selected, only to find that they had already been closed. An employee informed us that they could not help, and despite explaining that we only wanted to try on a few pieces, we were told that the store manager, Tony, would not approve it. Assuming this might simply be store policy, I then asked if I could at least try on the two T-shirts I intended to purchase (which I ultimately did buy) in the fitting room area without entering the closed fitting rooms. I was told that I could not try on any merchandise. When I asked to Tony why the store remained open if customers were no longer allowed to try on products, I received a response along the lines of, “That’s not my problem.” I was then told that if I tried on any item, I would personally have to return it to its original location. When I pointed out that this should not be the customer’s responsibility, I was threatened with security being called. I tried on the shirts anyway, purchased them, and unsurprisingly, security never appeared. As I was leaving the store, Tony told me to “get out” while making a dismissive hand gesture. Having previously worked for the Inditex Group (Zara) and having experience in retail operations, I find it embarrassing that someone with such poor communication and customer service skills represents the Calvin Klein brand. The issue was never the fitting room policy itself—it was the unprofessional, disrespectful, and confrontational manner in which the situation was handled. I hope Calvin Klein reviews the conduct of its management team and ensures that customers are treated with the respect they deserve.
• ZR

  Zoila Rivera

  Oct 30, 2020
  5.0
  Super encuentras todo en un lugar parqueo amplio lugar acogedor

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