Windsor

Reviews

• KB

  Kim Bontrager

  5 days ago
  5.0
  We started at Annapolis dress shopping for a homecoming dress, found one we loved but not in the size needed. Annapolis looked around for another location that might have it but had no luck. We decided to go to Arundel Mills to see if they had any other options, and can I add last minute 10 minutes before closing. Looked around briefly and didn't really see anything else that we liked. Spoke to Mollisa who was working that night and she asked if she could help us find it. She found the dress in the size needed at another Windsor in DE, she immediately called and spoke with them and had them look for it. She was on hold for quite a while and took all our information to get back with me once she confirmed they actually had the dress. She reached out to me to let me know they actually did have it and it worked out that her district manager was going to that location and could bring it back to Arundel Mills so I did not have to go to Delaware to pick it up. Mollisa went above and beyond to help us out and we really appreciate her helping and will continue to shop all our dresses at Windsor.
• IG

  Irene Gomez

  Sep 13, 2026
  1.0
  I went to Windsor on September 12 around 6 or so and had a very uncomfortable experience. I found a pair of jeans that I genuinely wanted to purchase, but the fitting room line was extremely long and the wait was too long. Since I only had one item, I briefly tried the jeans on over my pants.. And a male employee came up to me and said, “Take them off,” in a very nasty rude and disrespectful tone, followed by, “That’s why we have fitting rooms.” I completely understand that there are rules about where customers can try clothing on, and I would have respected the rule if it had been communicated to me politely. What really bothered me was the way he spoke to me, especially in front of other customers. There is a respectful way to enforce a store policy without making a customer feel embarrassed or uncomfortable. He also repeatedly gave my friend dirty looks simply because she was sitting on a chair in the store. The overall attitude made both of us feel extremely unwelcome and uncomfortable. I was there because I actually wanted to purchase something, but after this experience, I don’t think I’ll be coming back to this location. Employees should be able to enforce store policies while still treating customers with basic courtesy and respect. I hope management addresses this because the way customers are treated matters just as much as the products being sold.
• JL

  Janelle Lynn

  Jul 23, 2026
  5.0
  Great customer service! The sales associate, Moriae was friendly, patient, and very helpful in finding the right outfit. Made shopping smooth, fun and easy. Thank you so much.
• MT

  Melissa Thompson

  Jun 7, 2026
  1.0
  This is directed towards the person I assume is the store manager based on the way he acted the day I visted the Arundel Mills location. While shopping with my daughter to find her a dress I approached him for assistance; his tone was very rude and dismissive from the moment I spoke with him. The music was also incredibly loud, I could barely hear the employee helping place us into a fitting room once we found our items, and my daughter had complained to one of the employees about the issue. This man went out of his way to go to the back of his store to turn off the music and shout at all his customers before heading out for the day… I have never seen a store so dismissive and rude to their customers when asking for assistance, and never in a day of my life as a customer have I seen a manager turn off their store music in the middle of the day before closing to shout at their customers during store hours. Customer service plays a major role in the customer experience, and I did not have good customer service on the day I visited, so I took my business somewhere else, and this store lost a sale. I hope management above him is made aware of this issue and is looked into, I will not be visiting the Arundel Mills location anytime soon after this altercation or any Windsor in the area if this is a common issue at every Windsor location. If you knew better, you would do better for the good of your customers.
• LH

  Lynsha Hanley

  May 16, 2026
  5.0
  I love this store and its selection of really pretty dresses. And AMAZING customer service. My daughter found a beautiful dress but they didn’t have her size. I asked a salesperson, named Joy, if she can see if another store had it. Not only did she check for me, she called and asked them to hold two sizes for her. Joy lived up to her name. She was so joyous and helpful. (Joy, if you get to read this, my daughter ended up getting the dress and indeed looked beautiful like you predicted ☺️.) The store was very busy and the customer service never wavered. No matter which location I go to, there’s always a great selection and great customer service!