Samsonite Company Store - Arundel Mills

Reviews

• KP

  Kevin Piwowarczyk

  Jul 3, 2026
  5.0
  I stopped into the Samsonite store for what I expected to be a quick errand — just a zipper replacement for one of my samsonite bags. I walked out having had one of the best customer service experiences I've had in a while. Want to give a shoutout to Jason who helped me that day. Jason took the time to walk me through the entire zipper replacement process and explained everything clearly. On top of being knowledgeable, he was genuinely a pleasure to talk to — friendly, respectful, and easy to have a real conversation with. Gave me an accurate turn around time & explained to me how the repair would work. I came in only for the repair, but after chatting for a few minutes I ended up buying a carry-on overnight bag I hadn't planned on getting. It never felt like a pushy sale. Jason clearly explained to me the size differences and European standards, overall he was excellent at what he does. Good selection in the store and great location serving the nearby Military community & close enough to BWI airport for people to swing by and get a bag before catching their flights. Thanks again Jason!
• CS

  Christine Schultz

  May 29, 2025
  5.0
  I’ve been meaning to write this review for a month, but I got busy while traveling. I came into this store to return luggage that I had bought a day prior bc it was not exactly what I needed. I think the two gentlemen who helped me out were named Jason and Lee or Huyn maybe? (I’m worried I have their names wrong bc it’s been a month since I was in.) Anyway, these guys were so sweet and helpful to me and my husband. I was looking specifically for a carryon that would fit my 17 inch laptop, and they diligently helped me find exactly what I needed. I ended up buying two pieces of luggage bc it was a good deal and because I liked them so much. I appreciate that they made my return very easy. Gentlemen, if I got your names wrong, I’m sorry. I hope you know who you are. I just want to say thank you for helping me find my carryon. It’s been serving me well!
• ST

  Shanita t

  Feb 27, 2024
  1.0
  I went to return my luggage and the manager was extremely rude. I have been shopping at this location for years and will not shop here ever!
• JB

  Jade Benz

  Oct 6, 2021
  5.0
  Gr8
• A

  عبدالله ميم

  Dec 23, 2018
  4.0
  ممتاز لشراء شنط السفر

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